Graduate Help Desk
Graduate Help Desk
The Grad Help Desk is a centralized tool within the Graduate Services Portal used by Graduate College staff to log, track, and review interactions with graduate students and faculty/staff. It ensures consistent, informed, and accurate support by providing visibility into prior interactions and submitted forms.
How It Works
Step 1: Search for the Individual
Select Student or Faculty/Staff, then search using one of the following:
Students
- Banner ID
- First Name
- Last Name
- UTRGV Email Address
Faculty/Staff
- IDMS (Network ID)
- First Name
- Last Name
- UTRGV Email Address
Confirm the individual’s information before proceeding.
Step 2: Review Context (Supporting Steps)
Before assisting, review existing information to understand prior activity:
- User Activities
View past interactions, including contact mode, inquiry type, reason for call, comments, and timestamps. - Previous Submissions
Review all Graduate College Services forms submitted by or for the individual and their current status.
Step 3: Log the Interaction
Document the current interaction by completing:
- Mode of Contact
- Inquiry Type
- Reason for Call
- Comments (Description of Support Provided)
Select Submit to save the interaction.
Step 4: Real-Time Update
The new interaction is immediately added to the User Activities list and is available for future reference.
Workflow at a Glance
🔍 Search → 📄 Review → ✍️ Assist & Log → 🔄 Update
Why It Matters
- Ensures continuity of support
- Reduces duplicate or conflicting guidance
- Provides a complete interaction history