Graduate Help Desk
Research Analytics Menu
- 30/60/90 - Day Pre-Closeout
- Academic Analytics
- ARGO
-
ARGO - Sponsored Program Intake
- Approver Review Process
- Communication Section
- Compliance Section
- Funding Source Section
- How to Export a proposal as PDF
- Key/Senior Personnel Section
- Proposal Details Section
- Proposal Information Section
- Steps in the Key Personnel Review & Certifications Process
- Submit for OSP Review Section
- Subrecipient/Collaborator Section
- Upload Documents Section
- ARGO Dashboard
- Carnegie Classification
- Control Tower
- Data Pulse
- Data Storage and Computing
- Doctoral Insights Engine
- From Vision to Precision: UTRGV’s R1 Mission
- Glossary
- Graduate Course Demand Tracker
- Graduate Help Desk
- Graduate Services Portal
-
IPEDS
- Comparing Similar Institutions to UTRGV Based on Graduate Enrollment
- Geographical Institution Graduate Enrollment
- Institution Degree Awarded Over Time
- Institution Degree Awarded Profile
- Institution Fall Graduate Enrollment Over Time
- Institution Fall Graduate Enrollment Profile
- IPEDS data dictionary
- Research Degrees Awarded Comparison
- Institute for Research on Innovation and Science (IRIS)
- Limited Submissions
- NSF HERD
- Post-Award Request Portal
- Prompt Report Form
-
Reports
- Annual Report Dashboard
- Awards and Proposal Summary
- Expense Classification
- IDC Dashboard
- ORU Dashboard
- Project Burn Rate
- Project Listing
- Proposal Approvals
- Qualtrics DoR Survey Dashboards
- Research Pathways & SPI Questions
- Research Productivity
- Weekly OPS Report
- Space Utilization Dashboard
- Graduate Student Recruitment Dashboard
- Research Compliance Training
- Project Closeout
- IBS Salary Calculator
- Training and Support
Quick Links
Graduate Help Desk
The Grad Help Desk is a centralized tool within the Graduate Services Portal used by Graduate College staff to log, track, and review interactions with graduate students and faculty/staff. It ensures consistent, informed, and accurate support by providing visibility into prior interactions and submitted forms.
How It Works
Step 1: Search for the Individual
Select Student or Faculty/Staff, then search using one of the following:
Students
- Banner ID
- First Name
- Last Name
- UTRGV Email Address
Faculty/Staff
- IDMS (Network ID)
- First Name
- Last Name
- UTRGV Email Address
Confirm the individual’s information before proceeding.
Step 2: Review Context (Supporting Steps)
Before assisting, review existing information to understand prior activity:
- User Activities
View past interactions, including contact mode, inquiry type, reason for call, comments, and timestamps. - Previous Submissions
Review all Graduate College Services forms submitted by or for the individual and their current status.
Step 3: Log the Interaction
Document the current interaction by completing:
- Mode of Contact
- Inquiry Type
- Reason for Call
- Comments (Description of Support Provided)
Select Submit to save the interaction.
Step 4: Real-Time Update
The new interaction is immediately added to the User Activities list and is available for future reference.
Workflow at a Glance
🔍 Search → 📄 Review → ✍️ Assist & Log → 🔄 Update
Why It Matters
- Ensures continuity of support
- Reduces duplicate or conflicting guidance
- Provides a complete interaction history