skip to main content
UTRGV

The University of Texas Rio Grande Valley

Main Menu
Donate Now Directory myUTRGV

You are here:

Procedural Guidelines Grievance Procedures

Student Accessibility Services Office of Student Life and the Dean of Students

  • Home
  • Students
    • Students New to SAS
    • Student FAQ
    • Current SAS Students
    • Student Testimonials
    • Documentation Guidelines
      • Attention-Deficit/Hyperactivity Disorders (ADHD)
      • Autism Spectrum Disorders (ASD)
      • Blind & Low Vision
      • Deaf & Hard of Hearing
      • Learning Disabilities (LD)
      • Physical or Medical Disabilities
      • Psychological Disabilities
      • Traumatic Brain Injuries (TBI)
      • Temporary Disabilities
    • mySAS Portal
  • Faculty
    • Faculty Fast Facts
    • Accommodations Glossary
    • Faculty FAQ
    • Best Practices
    • Faculty mySAS
  • Forms
    • Interpreter/CART Request Form
    • Alternate Format Request
    • SAS Acknowledgements
    • Presentation Request Form
    • Board Exam Accommodation Request Form
  • About
    • Accessibility Awareness Events
    • Accessible Design
    • Staff Directory
    • Accessibility Achievement Award Home
    • Accessibility Achievement Award
  • Procedural Guidelines
    • Disability Laws
    • Eligibility
    • Documentation Guidelines
    • Departmental Review Committee (DRC)
    • Accommodations
    • Services
    • Study Abroad
    • Service Animals/Emotional Support Animals
    • Personal Care Attendants
    • Grievance Procedures
    • Confidentiality and Records
  • Pregnancy and Parenting
    • Pregnancy and Parenting FAQ

Procedural Guidelines - Related Links

  • Procedural Guidelines Home
  • Disability Laws
  • Documentation Guidelines
  • Accommodations
  • Services
  • Grievance Procedures
  • Confidentiality and Records

Contact Us

Student Accessibility Services
Brownsville - BMSLC 1.107 Ph. 956-882-7374 Fax 956-882-7861 Edinburg - University Center 108 Ph. 956-665-7005 Fax 956-665-3840
Email: ability@utrgv.edu
Facebook

Quick Links

Counseling Center Learning Center Military & Veterans Success Center Student Health Services UTHealth Rio Grande Valley Writing Center Scholarships Texas Workforce Commission - Vocational Rehabilitation Governor’s Committee on People with Disabilities

Grievance Procedures

The University has established processes for addressing student complaints and grievances.  Students may refer to the UTRGV Handbook of Operating Policies, https://www.utrgv.edu/hop/policies/stu-02-200.pdf, as well as the complaint procedure concerning accommodations for individuals with disabilities, https://www.utrgv.edu/hop/policies/adm-03-200.pdf 

Students may seek an informal or formal resolution.  Students seeking to submit a complaint/grievance may do so by submitting a Vaqueros Report It within 10 business days of the incident or communication.  Upon receipt, Student Rights and Responsibilities staff will direct the concern to the appropriate staff and/or department(s).  At such time, the designated UTRGV staff will contact the student to initiate communication regarding the concern.  The designated staff member will evaluate the student's complaint/grievance and provide a written response to the student no later than 5:00 p.m. on the tenth business day of receiving the concern.  

Such concerns may include, but are not limited to: 

  • Any Student Accessibility Services (SAS) support service or accommodation request  
  • An accommodation decision made by SAS 
  • A faculty member not implementing accommodations approved by SAS 
  • Alleged discrimination on the basis of disability 

The Vaqueros Report It form can be found at: https://cm.maxient.com/reportingform.php?UnivofTexasRGV&layout_id=13 

 

Jump to Top

UTRGV

  • Twitter
  • Facebook
  • LinkedIn
  • YouTube
  • CARES, CRRSAA and ARP Reporting
  • Site Policies
  • Contact UTRGV
  • Required Links
  • Fraud Reporting
  • Senate Bill 18 Reporting
  • UTRGV Careers
  • Clery Act Reports
  • Web Accessibility
  • Mental Health Resources
  • Sexual Misconduct Policy
  • Reporting Sexual Misconduct