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Procedural Guidelines Grievance Procedures

Student Accessibility Services Office of Student Life and the Dean of Students

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Student Accessibility Services

Brownsville - BMSLC 1.107
Ph. 956-882-7374, Fax 956-882-7861

Edinburg - University Center 108
Ph. 956-665-7005, Fax 956-665-3840


Email: ability@utrgv.edu
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Grievance Procedures

The University has established processes for addressing student complaints and grievances.  Students may refer to the UTRGV Handbook of Operating Policies, https://www.utrgv.edu/hop/policies/stu-02-200.pdf, as well as the complaint procedure concerning accommodations for individuals with disabilities, https://www.utrgv.edu/hop/policies/adm-03-200.pdf 

Students may seek an informal or formal resolution.  Students seeking to submit a complaint/grievance may do so by submitting a Vaqueros Report It within 10 business days of the incident or communication.  Upon receipt, Student Rights and Responsibilities staff will direct the concern to the appropriate staff and/or department(s).  At such time, the designated UTRGV staff will contact the student to initiate communication regarding the concern.  The designated staff member will evaluate the student's complaint/grievance and provide a written response to the student no later than 5:00 p.m. on the tenth business day of receiving the concern.  

Such concerns may include, but are not limited to: 

  • Any Student Accessibility Services (SAS) support service or accommodation request  
  • An accommodation decision made by SAS 
  • A faculty member not implementing accommodations approved by SAS 
  • Alleged discrimination on the basis of disability 

The Vaqueros Report It form can be found at: https://cm.maxient.com/reportingform.php?UnivofTexasRGV&layout_id=13 

 

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