Member Services
Responsible for directly supervising various UREC activities, including, but not limited to Sport Club competitions and practices, Outdoor Adventures programming, and open recreation.
Location: Edinburg
Responsibility
Position OverviewThis position is responsible for providing customer service to members and guests who enter the facility.
Major Duties
- Control access into the facility to students and paid members.
- Provide customer service in proficient and expeditious manner.
- Handle daily customer requests and concerns.
- Operate a point of sale system and reconcile sales daily.
- Accountable for cash transactions, including membership sales, daily guest fees and program transactions.
- Monitor and inventory various physical activity items.
- Enforce the established policies and procedures for the recreational facility in a fair, prudent and professional manner.
- Assist fellow staff in daily operations of the facility.
- Assist with emergency situations and evacuations when necessary.
- Performed other duties assigned.
Qualifications
Must be a current student or a student pre-registered for the upcoming long semester (fall/spring, min. 12 hrs). Student must maintain a minimum GPA of 2.0
Preferred
Experience in customer service, the ability to handle multiple tasks at one time and acquire a vast amount of information and disseminate accurately to customers.
Location: Edinburg
Responsibility
Position Overview
This position is responsible for providing assistance to the Member Services and Reservations Coordinator in overseeing customer service provided to members and guests.
Major Duties
- Carries the recommendations of the Member Services and Reservations Coordinator.
- Assist the Member Services and Reservations Coordinator in managing student staff.
- Assist in hiring, training, scheduling and evaluation of student employees.
- Supervise the progress of student staff.
- Assist in overseeing the operations of Member Services.
- Assist in training for a point of sale system and reconciliation of sales daily.
- Record and maintain equipment inventory for Member Service equipment.
- Represent department at fairs and events on/off campus.
- Assist in preparing member service reports.
- Enforce the established policies and procedures for the recreational facility in a fair, prudent and professional manner.
- Assist with departmental special events.
- Assist with emergency situations and evacuations when necessary.
- Performed other duties assigned.
Qualifications
Must be a current student or a student pre-registered for the upcoming long semester (fall/spring, min. 12 hrs). Student must maintain a minimum GPA of 2.5.
Preferred
Experience in customer service and leadership role, three (3) month recreation experience is preferred.
