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Contact the Office of Human Resources
Employee Training
Phone: (E) 956-665-2451
Phone Alt: 956-665-7210
Phone: (B) 956-882-6550
Email: EmployeeTraining@utrgv.edu
UTRGV Culture of Service Excellence
The Office of Human Resources, Organizational Development and Training (HRODT) introduce the VAQUEROS Culture of Service Excellence. This training initiative is designed to communicate the expectation of the provision of service at the University of Texas Rio Grande Valley (UTRGV).
This program illustrates eight (8) principles that represent the standards that UTRGV values when it comes to customer service and the expectation of operational excellence. In order to facilitate the recollection of these principles, The Office of Human Resources, Organizational Development, and Training embraced the word VAQUEROS as an acronym where each letter represents a value.
