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Employee Training

Phone: (E) 956-665-2451

Phone Alt: 956-665-7210

Phone: (B) 956-882-6550


UTRGV Culture of Service Excellence

The Office of Human Resources, Organizational Development and Training (HRODT) introduce the VAQUEROS Culture of Service Excellence. This training initiative is designed to communicate the expectation of the provision of service at the University of Texas Rio Grande Valley (UTRGV).

This program illustrates eight (8) principles that represent the standards that UTRGV values when it comes to customer service and the expectation of operational excellence. In order to facilitate the recollection of these principles, The Office of Human Resources, Organizational Development, and Training embraced the word VAQUEROS as an acronym where each letter represents a value.

Culture of Service Excellence Flyer