COLTT Policies
Enrollments
Incomplete Grades
An incomplete “I” grade can be assigned at the discretion of your instructor. Once an instructor has gone through the official process of assigning an incomplete assignment, an instructor needs to request a Blackboard online course to be open for a student. The instructor must follow the steps below.
Instructor Responsibility:
The instructor will be responsible for submitting a request to our office. The request must be submitted through our support portal at UTRGV.edu/coltthelp. The instructor will provide the following information to process the request.
Please note: Students will be enrolled in the course for which the student received the incomplete.
- The request must include the following information:
- Student Email
- Course Information of where the student received an incomplete (Ex. SPAN-1301-Fall2019)
- Availability of extension in the course
Note: For more information on Incomplete Grades, please visit the Grade Policies and Procedures.
Auditing Policy
The purpose of this policy is to explain the requirements of auditing a course. UTRGV does offer the option to audit a course, but there are conditions that need to be met for a student to be able to audit the course. For a student to be able to audit the course, then the course must not be taught fully online. If your course is a hybrid or traditional (in-person or with in-person components), then auditing would be an option.
Enrollment as an auditor does not permit the enrollee to take examinations, to have tests or other papers checked by the instructor, to gain access to online materials, including any in Blackboard or similar learning management systems, or to participate in class discussions.
For more information on auditing a course please visit General Registration and Enrollment Information.
Student Role
Students officially enrolled in a course will automatically be added to Blackboard through daily data feeds from our Banner system. Enrollment updates are processed once per day. Students who are not officially enrolled cannot be added to Blackboard.
If a student requires a different type of access to a course, please review the course roles and descriptions outlined below:
- Instructor – Full access to modify the course.
- Teacher Assistant – Same as an instructor, but the user is not listed as an instructor.
- Course Builder – Similar to Instructor, but the user is not listed as an instructor to viewers and can only build content.
- Grader – Able to view the grade center and make changes but not modify content.
- Guest – Only able to view what the instructor enables the guest to view. (Instructor manually enables content)
- Tutor Limited – student role
- Tutor with Grades – Same as a course builder but has access to the grade center.
- Course Reviewer – Able to view the course as an instructor would but not make modifications
For students who need to audit a course, please refer to the General Registration and Enrollment Information.
Student Data Access Policy
This policy is to explain the process and requirements for students who need access to student data from previous courses. The data includes blackboard assignments, projects, videos and etc.
Student process
- Complete the Student Data Access Request Form
- Contact the instructor of record of the course(s) to get approval.
- You may request faculty to email you a copy of the content requested or
- Request faculty to provide you access to previously taken Blackboard courses and ask the instructor to submit a COLTT request to provide you access to the course(s).
Note: if the instructor of record is no longer available to grant approval, department chair approval is needed.
COLTT process
- Faculty requests through the support portal will be received and worked on by a COLTT Staff member.
- COLTT staff will verify if the Student Data Access Request Form was submitted.
- Advise the student that it will take up to 10 business days to process this request if it is approved by the instructor/department chair.
- If the course is not available on Blackboard. Send the Request to Restore Blackboard Course to the instructor if the instructor of record can no longer grant approval. Then, we would need approval from the Department Chair allowing us to grant student access to student data from previous courses.
- Once all approvals are received, assign this case to our LMS Administrator.
LMS Admin process
- Will receive the Student Data Access Request form from the student.
- If approved, LMS Admin will grant access to the student based on the instructor's time frame.
- We will notify students that access has been granted and advise them that the instructor has allowed XX days to get the data from the course(s).
- Once the days have been reached for the student, the LMS admin will remove student access and delete the course from Blackboard if it was restored.
- LMS Admin will close the case.
Please note: Archive courses already deleted from our backup storage cannot be retrieved.
Technology & Tools
Blackboard Exam Policy for Faculty
This policy is to explain the process and requirements for faculty needing assistance with exams using the Respondus test generator. COLTT can assist first-time Respondus users with formatting exams. To speed up the process, we recommend that the faculty format all Respondus exams to meet your deadline.
- The request must be submitted at least 15 business days in advance.
- For a faster turnaround, properly formatted exams will be processed within 3 business days.
- Unformatted exams require at least 15 business days, depending on the quantity of exams and requests.
- All requests are on a first-come, first-served basis.
- The request must be submitted through our support portal at UTRGV.edu/coltthelp
a. Request must include the following information:
- Exam Name
- Course Information (Ex. SPAN-1301-Fall2019)
- Formatted Test Word Document or Text Files
For information on formatting the exam, please visit the article on Creating and Managing Exams in Respondus.
b. Faculty Responsibilities:
- COLTT staff will deploy exams, and faculty will adjust exam settings for all requests.
Note: Faculty will adjust the test options/settings for all requests:
- Test availability
- Test exceptions
- Due date
- Assessment options
- Results and feedback
- Test presentation
For pre-recorded training, please visit Respondus Test Generator 4.0 and Test Generator for MAC.
Panopto Retention Policies
This policy aims to reduce the number of recordings stored in Panopto and reduce the storage costs to adhere to Panopto’s support policy and contracted storage and archived hours.
- All video recordings older than 3 years and not being watched in more than 1 year will be archived.
- All Zoom to Panopto recordings older than 6 months will be archived.
- All video recordings not watched in more than 13 months will be archived.
- All archived videos will be permanently deleted after 1 year from the Archived repository.
Recommendations:
- Download your Panopto recordings in OneDrive or an alternative storage solution.
- We recommend you back up important recordings and delete your Zoom recordings from the Panopto cloud storage at the end of each semester.
- After the videos have been downloaded from Panopto, delete the recordings.
- Restore recordings that have been archived if needed.
Video Retention Period: Respondus Monitor
This policy aims to inform the users about the Respondus Monitor retention period. Respondus Monitor records students taking an online assessment. All videos are stored in the Respondus monitor cloud services for 5 years. However, student recordings are stored in Blackboard and will only be available for 5 years. This policy follows the UTRGV records retention schedule regarding removing the Video Retention Period for Respondus Monitor.
Visit Respondus Monitor for more information.
LMS Blackboard Tool Integrations Policy
This policy aims to provide faculty with information on the process of implementing new Blackboard tool integrations. If you are adopting a new teaching tool that integrates with Blackboard, faculty must submit a Software Assessment request form so that the Information Security Office (ISO), in conjunction with The Center for Online Learning Department (COLTT), can evaluate the tool/technology to see if it meets certain requirements before we configure the integration with our LMS.
For a list of available tools that are integrated into Blackboard, please visit Blackboard Third-Party Tools for Faculty.
Note: Due to technology evaluation on accessibility, security, and university requirements, please allow up to 4 weeks for the request to be processed.
Course Management
Course Removal and Migration Policy
This policy has established guidelines on how long courses will be retained in our Blackboard Learning Management Systems (LMS). The University of Texas Rio Grande Valley will follow the retention schedule for courses and organizations being stored in our Blackboard Learning Management System.
LMS Courses
Semester | Status | Date of Migration |
Spring 2020 | Archived/Migrated | Dec. 15, 2022 |
Summer 2020 | Archived/Migrated | Dec. 15, 2022 |
Fall 2020 | Archived/Migrated | Dec. 15, 2022 |
Spring 2021 | Archived/Migrated | May 15, 2023 |
Summer 2021 | Archived/Migrated | Aug. 15, 2023 |
Fall 2021 | Archived/Migrated | Dec. 15, 2023 |
Spring 2022 | Active in Production | May 15, 2024 |
Summer 2022 | Active in Production | Aug. 15, 2024 |
Fall 2022 | Active in Production | Dec. 15, 2024 |
Spring 2023 | Active in Production | May 15, 2025 |
Summer 2023 | Active in Production | Aug. 15, 2025 |
Fall 2023 | Active in Production | Dec. 15, 2025 |
Spring 2024 | Active in Production | May 15, 2026 |
This policy is intended to reduce the number of significant courses currently being stored in Blackboard and reduce the amount of storage costs to adhere to our Blackboard support policy. Courses older than 2 years in Blackboard will be migrated on our local server for an additional 5 years. Once a course is migrated the course will no longer be available in Blackboard to faculty and students. All migrated courses will permanently be deleted after the 5th year of being stored. Please reference the retention code 386 from the Record Retention Schedule and the Record Management Procedures (Section E #3).
Migrated Courses
Year | Status |
2015 | Disposal |
2016 | Disposal |
2017 | Migrated (quick access) |
2018 | Migrated (quick access) |
2019 | Migrated (quick access) |
2020 | Migrated (quick access) |
2021 | Migrated (quick access) |
2022 | Active in Production |
2023 | Active in Production |
2024 | Active in Production |
If a course is needed to be restored for any grade challenges or course content retrieval, the instructor must submit a ticket through our support portal at UTRGV.edu/coltthelp.
Course Content Approval Process
Faculty who are requesting access to content to a course that another instructor taught must request approval from the instructor of record of the course. If the instructor is no longer working for the university, then approval is needed by the the Department Chair. Once the approval has been received, then our office will process the request.
For these types of requests please follow the steps below:
Faculty Responsibility
- Faculty must submit a request through our support portal at UTRGV.edu/coltthelp
- Need to include the course information that you would like to copy content from and the course you would like to copy the content into. Ex.(SPAN-1301-Fall2019).
- If the instructor of record is no longer available to grant approval. Then, we would need approval from the department chair to copy the content into your course.
- Once the approval has been received then our office will be able to process the request.
Blackboard Course Size Limit Policy
This policy aims to provide faculty with information on our Blackboard course size limit. To properly manage our Blackboard course storage and ensure adequate system performance, we encourage faculty to help us with this policy.
- Accelerated courses: 1 GB
- Traditional courses: 2 GB
- Checking your course size
- Content collection management
- Steps to decrease course size
- Best practices to limit your course size
If you have any questions about your course size, please get in touch with the COLTT Help Desk at 956-665-5327 or 956-882-6792.
Course Merge Policy
Course merge combines multiple sections into one course, making one course the Parent Course and the rest Child Courses.
Please note: We recommend merging courses at the beginning of the semester before student submissions. Course mergers will NOT be approved if students have submitted coursework.
Instructor Responsibility:
The instructor will be responsible for submitting a request to our office. The request must be submitted through our support portal at UTRGV.edu/coltthelp. The instructor will provide the following information to process the request.
- The request must include the following information:
- Course Information (Ex. SPAN-1301-Fall2019)
- Provide the Course ID for the Parent (Primary) and Child Courses.
Grading
Procedures for Challenging Grades
If a student is considering a grade challenge, the student must first discuss the grade with the instructor before the end of the semester. Should an agreement not be made between the instructor and student, students can refer to the Academic Appeals Process.
Once the academic appeals process has been initiated, for any online course grade challenges, the Office of Student Rights and Responsibilities will submit a request through our support portal at UTRGV.edu/coltthelp requesting any necessary information about the student's grade challenge. All requested information will ONLY be provided to the Office of Student Rights and Responsibilities.
Class Video Lectures
A. Student-Privacy Considerations
Depending on how created or edited, a recording (whether audio or audiovisual) of a class (or portions of the recording) may constitute an educational record of a student protected under the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. §1232g; 34 CFR Part 99).
- If the class recording only includes the instructor (and materials presented by the instructor) without recording or showing any student(s), the recording will not be considered an educational record of any student(s), and FERPA will not limit the recording’s use. (Intellectual-property considerations may place some limitations on use, as discussed in Section B below.)
- If a recording includes student(s) asking questions, engaging in discussion, making presentations, or leading a class (other than teaching assistants), and it is possible to identify the student(s), then the segments of the recording capturing the student(s) may be considered educational records protected under FERPA. Educational records can be used only as permitted by FERPA, or in a manner allowed by written consent from the student(s) recorded.
This latter situation may concern faculty members since students can learn from the questions (or answers) of other students. So, does FERPA prevent an instructor from sharing/posting an audio/audiovisual recording to other students in the same individual class section? Fortunately, FERPA does not limit or prevent the sharing of a recording, so long as access to the recording is limited to only the other students in that individual class section. Further, such a limited use does not require obtaining a written consent from each student in the class section. This means that an instructor can create access for students in that individual class section to watch (or re-watch) past class sessions, without need to obtain written consents from each student in the individual class section.
Sharing or posting of the recorded class session(s) should be done through a platform (e.g., Blackboard or other approved UTRGV platform) that is accessible only to those class members, and the recording should not be made publicly accessible. In addition, it is recommended that a syllabus statement be added to the class syllabus, to give students notice that class sessions may be recorded and that neither the instructor nor the student may share the recordings, such as:
We will use technology for virtual meetings and recordings in this course. Our use of such technology is governed by the Federal Educational Rights and Privacy Act (FERPA), UTRGV’s acceptable-use policy, and UTRGV HOP Policy STU 02-100 Student Conduct and Discipline. A recording of class sessions will be kept and stored by UTRGV, in accordance with FERPA and UTRGV policies. Your instructor will not share the recordings of your class activities outside of course participants, which include your fellow students, teaching assistants, or graduate assistants, and any guest faculty or community-based learning partners with whom we may engage during a class session. You may not share recordings outside of this course. Doing so may result in disciplinary action under UTRGV HOP Policy STU 02-100 Student Conduct and Discipline.
What if a faculty member or a department wants to allow individuals outside of an individual class section – with other sections of the course, or in a different semester – to access an audio/audiovisual recording of class session(s), which include student participation? Any posting/sharing of these recordings must comply with FERPA, either through obtaining written consents from students or de-identification of the student(s) depicted in the recording(s).
One method of FERPA compliance is for the faculty member to obtain written consent of each student in the class section at the beginning of the semester, or individually from students on a case-by-case basis during the semester. Please note, however, that a student cannot be compelled or required to give FERPA consent to sharing a recording outside of the class section. If a student declines to provide consent, then the faculty member must either de-identify the non-consenting student(s) from the recording, or the recording may not be shared/posted outside of the individual class section.
De-identification of individual student(s) in a recording involves editing to avoid or remove any mention of the student’s name, blurring the student’s image, altering the voice recording, or editing out a particular student interaction, among other means. De-identification can be made easier by planning recordings so that students (such as those asking questions or making comments) are not shown on video or referred to by name (or repeating the student’s name if used by someone else).
Student presentations that are part of a class will be difficult to de-identify. If a faculty member wants to allow individuals outside of a class to access the recording of the class and if student presentations or video projects are part of the class, the faculty member should go ahead and obtain a written FERPA consent from the student making the presentation.
B. Intellectual Property Considerations
The primary question faculty members may have with respect to recording class sessions is, “who owns the recording”? The answer lies in understanding the distinct copyrights that exist in one recorded lecture, the contractual arrangement(s) of UTRGV with vendors such as Zoom or Panapto, and Rule 90101 of the Rules and Regulations of the Board of Regents of The University of Texas System (Regents’ Rules).
As background, remember that copyright is a form of intellectual-property protection provided by federal law to authors of original works, which possess at least some minimal degree of creativity and which are fixed in a tangible form of expression. Copyright provides the owner with the exclusive right to (i) reproduce the work; (ii) prepare derivative works based upon the work; (iii) distribute copies of the work to the public by means of sale or transfer of ownership; (iv) perform the work publicly; and (v) display the work. Copyright also provides the owner with the right to authorize others to exercise these exclusive rights, subject to certain statutory limitations.
With this understanding in mind, one can see how a recording of a single lecture using software licensed by UTRGV (e.g., Zoom, Panapto, etc.) might involve three distinct copyrights: (i) the copyright in the recording itself; (ii) copyright in the underlying lecture; and (iii) copyright in the third-party material used in the lecture. The first two copyrights – in the recording itself and in the underlying lecture – are most important to and are the focus of this discussion.
Who owns the copyright in the underlying lecture being recorded? According to Rule 90101.7 of the Regents’ Rules and federal copyright law, the faculty member will own the copyright in the underlying lecture (work) they create because the lecture is an academic or scholarly work flowing from the faculty member’s appointment, just like the creation of a syllabus, course materials, exams, journal articles, and other similar works.
Who would own the actual recording of the lecture? If UTRGV’s licensed software (e.g., Zoom, Panapto, etc.) is used to record a class session, then UTRGV owns the rights to the recording itself, as it is the licensee of the software and source of the tool being used by the faculty member sending/transmitting the content being recorded. Using UTRGV’s licensed software to record a class session will not itself give UTRGV any rights to the underlying lecture being recorded – those remain with the faculty member.
As a practical matter, what does this mean for faculty members and UTRGV?
- The faculty member can use the recorded class session in the course and scope of their appointment at UTRGV. This means, for example, that the faculty member could retain and review the lecture for purposes related to their job. Or, subject to FERPA (discussed above), the faculty member could re-use the lecture for future classes, provided that no student images, voices, or other identifying characteristics, including comments are on the recording).
- The faculty member, however, would not be able to take the recorded class session and license the session to a third party without UTRGV’s permission. For example, if a faculty member teaches a summer course at a local junior college, the faculty member may not take the recorded class session and use it in that summer course, without UTRGV’s permission. Because the faculty member does not own copyright in the recording, they could not give those rights to the local junior college.
- Under the Regents’ Rules, UTRGV could use the recording to present the material, but only in a limited circumstance. Rule 90101.7 of the Regents’ Rules permits faculty to keep ownership of their scholarly works, but it also grants to UTRGV a limited license to use their works for one year after they leave service:
As the Board of Regents has done historically, as reasonably required for the limited purpose of continuing an institution’s scheduled course offerings, the Board of Regents retains for one year following the loss of a course instructor’s services a fully paid-up, royalty-free, nonexclusive worldwide license to use, copy, distribute, display, perform, and create derivative works of materials prepared by the instructor (including lectures, lecture notes, syllabi, study guides, bibliographies, visual aids, images, diagrams, multimedia presentations, examinations, web-ready content, and educational software) for use in teaching a course.
So if the faculty member were to leave next fall, and UTRGV had their course recordings, conceivably UTRGV could use those recordings for a year after the faculty member leaves, to offer continuity to the department. This is not a frequent occurrence, though, as the intent of the provision is to offer continuity in the event a faculty member is suddenly unavailable.
A faculty member, wanting to prevent UTRGV from owning copyright in the recording of a class session, may choose to make their own recording of class session(s) – using their own video camera, phone, or presentation software (not licensed or provided by UTRGV). In this way, the faculty member would own both the copyright in the lectures and the recordings.
A faculty member taking this path, however, must exercise extreme caution to ensure no students or their images, voices, questions, or contributions are included in any recording, distribution, or use of any lecture, in order to avoid FERPA or other privacy-law violations.
C. Records-Retention Considerations
The key question for records-retention purposes is the period of time for which recordings must be maintained by UTRGV under state records-retention law. The currently approved Records Retention Schedule does not specifically include a records series addressing audio/audiovisual recordings of this nature. This means that UTRGV would require permission from the Texas State Library and Archives Commission (TSLAC) to destroy the recordings.
To address this concern, UTRGV’s Records Management Officer will request approval from TSLAC for the addition of a new records series to UTRGV’s Records Retention Schedule for “photographs, audiovisual recordings, and other non-textual media.” This records series, found on the Texas State University Records Retention Schedule, provides for a retention period of “as long as administratively valuable” for such photographs, recordings, and non-texual media. Such a retention period will permit UTRGV to delete recordings in a timely manner to address storage issues, since “as long as administratively valuable” means “the immediate purpose for with the record was created has been fulfilled and any subsequent need for the record to conduct the operations of the agency, if any, has been satisfied.”
UTRGV anticipates that individual class-session recordings would be “administratively valuable” and maintained only for the semester in which the recording is made. If a faculty member chooses to retain a personal (convenience) copy, that copy could be maintained by the faculty member for a longer period; however, it would be subject to the other student-privacy and IP considerations discussed above.
D. Accessibility Questions
If there are specific questions related to accessibility issues for recordings – such as questions related to generating closed captions or other accommodations – faculty members should contact the Center for Online Learning and Teaching Technology (COLTT) or access additional institutional Accessibility Services.
Need help?
For questions, assistance, or to report an issue, please contact the COLTT Help Desk at 956-665-5327 or 956-882-6792.
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