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For questions, assistance, or to report an issue, please contact the COLTT Help Desk at 956-665-5327 or 956-882-6792.
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Overview
To ensure a smooth and successful experience with Brightspace and other supported technologies at UTRGV, students must meet certain technical requirements. This page outlines the necessary hardware, software, and internet specifications.
Technical Requirements:
Hardware:
Desktop Computers
Brightspace is supported on the following desktop platforms with the latest browser versions:
|
Platform |
Apple® Safari® |
Google® Chrome™ |
Microsoft® Edge |
Mozilla® Firefox® |
|
Apple® Mac OS® |
Yes |
Yes |
Yes |
Yes |
|
Microsoft® Windows® |
Not Applicable |
Yes |
Yes |
Yes |
Pop-up Blocker: It is recommended to disable your pop-up blocker for the Brightspace domain.
Additional specifications for computers:
- A computer less than 3 years old.
- Processor: 2 GHz or faster.
- Memory: 4 GB of RAM or higher.
- Monitor Resolution: 1024 x 768 or higher.
- Free Hard Disk Space: 20 GB or more.
- Internet Connection: High-speed internet connection (cable modem, LAN, or DSL).
Tablets and Mobile Devices
Brightspace is supported on the following tablets and mobile devices with the latest browser versions:
|
Platform |
Apple® Safari® |
Google® Chrome™ |
Microsoft® Edge |
Mozilla® Firefox® |
|
Apple® iOS® for iPhone® and iPad® |
Yes |
Not Applicable |
Not Applicable |
Not Applicable |
|
Android™ OS for Android phones and tablets |
Not Applicable |
Yes |
Not Applicable |
Not Applicable |
Additional Hardware
Depending on your course, you may also need:
- Speakers/Headphones
- Microphone
- Webcam
Software Requirements
The following are recommended software:
- Microsoft Office 365 (access through My.UTRGV.ed,u selecting Office 365 under applications)
- Adobe Acrobat Reader (Adobe Reader latest version)
- Virus Protection software
Getting Support
For technical support, contact:
- Phone - Call us anytime for 24/7 remote support:
Brownsville Campus: 956-882-6792
Edinburg Campus: 956-665-5327 - On Campus
Brownsville Campus: Casa Bella (BCASA) 613
Edinburg Campus: Marialice Shary Shivers (EMASS) 3.142 - Submit a Ticket Online: Visit Ask COLTT for support.
You can also explore our Knowledge Base articles for helpful guides, documentation, and Brightspace Community Learner Resources.
Technical Skills
Students are expected to be proficient in:
- Using Brightspace
- Sending emails with attachments
- Creating and submitting files in common formats (e.g., Word, PDF)
- Downloading and installing software
Anthology Ally (Accessibility)
Ally provides options to download any item of course content in different formats, depending on the original document. Students may select the format that best meets their needs. Alternative formats include:
- Mobile-friendly HTML
- Audio (mp3)
- ePub
- Electronic Braille
- Beeline Reader
- OCRd PDF
- Microsoft Immersive Reader
- Translated versions
To view an alternative accessible format in a course module:
- Click to select a document from a course module.
- Click Alternative formats.
- Select an alternative format from the available list.
Accessibility and Privacy
Below you will find the accessibility and privacy policies of the supported technologies utilized.
|
Software |
Privacy Policy |
Accessibility Statement |
|
Brightspace |
Privacy Statement |
|
|
Anthology Ally |
||
|
H5P |
||
|
Microsoft Office |
||
|
Panopto |
||
|
ReadSpeaker |
Privacy Policy |
|
|
Respondus 4.0 |
||
|
Respondus LockDown Browser |
||
|
Respondus Monitor |
||
|
SoftChalk |
||
|
Top Hat |
||
|
Turning Point |
||
|
TurnitIn |
||
|
YouTube |
||
|
Zoom |
||
|
McGraw Hill |
At UTRGV, we are committed to providing an inclusive and secure learning environment. The third-party tools purchased by our department and integrated into our learning management system (LMS) are selected with consideration for both accessibility and the protection of your privacy. It is UTRGV’s IT Assessment policy that all technologies purchased must meet accessibility standards and during the evaluation of the product their privacy policies are carefully reviewed to ensure your data is handled responsibly.
If you encounter any accessibility barriers, please inform your instructor so that they may provide proper accommodation.
Student Confidentiality (FERPA)
The Family Educational Rights and Privacy Act (FERPA)is a Federal law that protects the privacy of student education records whereby parents or eligible students have the right to inspect and review the student's education records, and the right to request that a school correct records, and that schools must have written permission from the parent or eligible student in order to release any information from a student's education record.
More information about FERPA.
