Early Alert System (EAS)
Early Alert System (EAS) at UTRGV
The EAS allows members of the Advising Collaborative (department chairs, faculty, staff members, deans, adjunct faculty, and lecturers) to proactively issue an Early Alert in EAB Navigate360 for students whom they have identified as experiencing circumstances that may affect their academic success and could benefit from campus resources. Advising Collaborative members have a list of potential reasons for an alert ranging from concerns regarding academic performance to considering dropping a student from their course.
The EAS at UTRGV aims to have a simplistic and effective system with an established procedure to:
- initiate conversations about students’ academic performance
- connect students to the advising center
- discuss pertinent issues
- develop a plan of action
- provide continued support
The Academic Advising Center is very excited about the Early Alert feature which allows us to partner with our campus colleagues and offer more personalized outreach, focus and connections with our undergraduate students.
Want to learn more? Please feel free to visit our Frequently Asked Questions below. Additionally, we encourage you to reach out to your College Cluster contact for guides, trainings and additional support. Click here to find your Academic Advising Center Contacts.
Frequently Asked Questions (FAQ’s)
To submit an Early Alert, a member of the Advising Collaborative may log into EAB Navigate360. A student’s profile can be found through the search bar in the top right hand corner by searching name, student email or Student ID Number. The navigation menu on the ride side of the page offers an “Issue Alert” option. By clicking “Issue Alert,” a pop up window will appear. Faculty will be able be able to select the reason for the alert and include any additional comments they may feel is relevant. Clicking “Submit” will issue the alert.
Once an Early Alert has been issued, students will receive an automated email message notifying them that an alert has been made, who issued the alert, and the reason for the alert. The Academic Advising Center’s Early Alert System (EAS) Team will also receive a notification about the issued alert. The email notification to the Center will prompt the EAS Team to reach out to the student and offer additional support.
Early Alerts cases are categorized by level of priority (Low, Medium, High) dependent on the nature of the reasons for the alert. An advisor from the Early Alert System Team will contact students with High priority cases within 24 hours. Students with medium priority cases are contacted within 48 hours via telephone. Students with Low priority cases may also receive phone calls dependent on availability of time resources.
Students may receive email, phone calls and text messages from the Early Alert System Team. Additionally, dependent upon the reason for the case, interventions can range from in person meetings to technological correspondence.
Students who opt to schedule an appointment with the Early Alert System Team will have an opportunity to meet with an Academic Advisor to discuss the relation between academic policies (withdraws, appeals, 3-peat, etc.) and their academic needs and concerns. These appointments will utilize a problem-solving paradigm, giving students an opportunity to discuss obstacles, discover solutions, identify campus supports (The Learning Center, Student Accessibility Services, AAC Workshops, etc.), and develop a plan of action. Part of the plan of action may include scheduling and attending a follow-up appointment with an Academic Advisor.
During the follow up, advisors will inquire about the resolution of issue(s), supports being utilized, and if further intervention is needed. If students request additional supports and/or have not connected to other resources (tutoring, supplemental instruction, etc.), advisors can invite students for an additional follow up appointments to reevaluate their Plan of Action and make adjustments as necessary.
Once students vocalize they are satisfied with their support systems and/or are confident in their academic success, the Early Alert case will be marked as resolved and closed; however, students will be made aware they are always welcomed to contact an advisor for further assistance and are encouraged to continue utilizing campus resources.