Cancellations & Refunds

Swim Lessons

Participants must request to cancel or transfer at least 3 business days before the start date. A $25 fee will be deducted from any refunds. Once a transfer is approved, an individual is no longer eligible for a refund.

Summer Camp

The summer camp deposit is non-refundable. All refund requests must be submitted in writing and received by the Summer Camp Director at least 3 business days before the start date. Due to administrative costs, a $25 fee is charged for transferring between sessions. The transfer fee must be paid at the time the request is made. Transfers are based on availability and are made at the discretion of the UREC staff. Children may give their spots only to siblings or stepsiblings. Programs are not transferable to anyone outside the immediate family. Once a transfer is approved, an individual is no longer eligible for a refund.

Refunds are not available for vacations, special events, short-term illnesses of four days or fewer, or other personal commitments that prevent attendance.

A refund may be available for an extended illness of five or more consecutive days. A doctor’s note explaining the situation must be received within eight (8) working days from the first absence. Upon review, participants may receive a $15 per day refund for the unused days.

Personal Training

If a client becomes unable to use or receive personal training services it is the client’s responsibility to complete a cancellation/refund request form. Reasons for refunds include but are not limited to death, disability, or other unexpected life events. UREC staff reserves the right to accept or deny any and all refund requests made by the client. All training sessions must be used within one year from the date of purchase.

Special Programs and Events

Special programs and events are non-refundable. However, if a special program or event is canceled by the UREC due to low enrollment, instructor availability, or other unforeseen circumstances in which the UREC member has no control, a refund will be issued.

Reservations

All requests to cancel must be submitted 5 business days prior to the event date. Customers/members will forfeit $100 of any payments already made for booked reservation(s).

Request Form

Step One: Please enter some standard information

Name (Required)

ID Number

Phone Number (Required)

Email (Required)

Address

City

State (Required)

Zip Code (Required)

Step Two: What are you requesting to be canceled?

Type of cancellation (Required)

Name of Participant(s)

Step Three: Reason for requesting cancellation / Exit survey

Reasoning for cancellation & refund?

How would you categorize your experience with University Recreation?

Step Four: Provide original payment information.

Please select payment type (Required)

University Recreation Division of Strategic Enrollment and Student Affairs