Course Cost: $ 145
Duration: 3 hours
PDUs/Contact Hours: 3 | CEUs: .3
Access Time: 90 Days

We all negotiate every day. And even though negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned. Experienced negotiators make a conscious decision about what type of negotiation strategy to use based on a number of factors such as the importance of the relationship and the importance of what is at stake. Understanding key concepts such as the "best alternative to no agreement", reservation price, and the "zone of possible agreement" can help you conduct a successful negotiation. And since power is a fundamental dynamic in negotiations, it is important for negotiators to have a basic understanding of ways they can exert and also gain power in a discussion. This course should be an essential part of any basic business and management training.

Learning Outcomes:
• Define what negotiation is
• Explain the differences between principled negotiation, distributive negotiation, integrative negotiation and mixed motive negotiation
• Discuss what BATNA is and why it is important within the context of a negotiation
• Describe the concepts of reservation price and ZOPA, as well as how they relate to one another in a negotiation
• Describe the steps that should be taken to plan for a negotiation
• Explain the ways that power can be used in a negotiation, and how power can be gained from different sources
• Identify different behaviors which can pose challenges to a negotiation and may cause impasses
• Apply the concepts of negotiation to two real-world scenarios

Course Cost: $ 145
Duration: 3 hours
PDUs/Contact Hours: 3 | CEUs: .3
Access Time: 90 Days

This course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
The course begins by comparing and contrasting the two major types of negotiation: Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN). Key topics converged in the course include the causes of conflict; different styles of conflict management; how to conduct a conflict diagnosis; the uses of a strategy and interest assessment; and methods for avoiding stalemate and achieving a cooperative resolution.
Case studies that simulate real-world conflict-resolution negotiations are incorporated, to illustrate the practical application of the principles and strategies covered in the course.

Learning Outcomes:
• Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
• Articulate the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
• Explain the importance of BATNA in Dispute Settlement Negotiation
• Describe the most common causes of personal and workplace conflict
• Explain the steps involved in conflict diagnosis
• Describe the five conflict management styles identified by the Thomas-Kilmann Conflict Mode Instrument (TKI)
• Identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them
• Describe how to develop a strategy and interest assessment
• Explain the importance of active listening in the context of negotiation
• Define ZOPA, and explain its importance in Dispute Settlement Negotiation
• Explain how the ability to identify different negotiating currencies can help negotiators break a stalemate
• Distinguish between "sacred" and "pseudo-sacred" values
• Apply the principles of Dispute Settlement Negotiation to real-world examples

Course Cost: $ 155
Duration: 4 hours
PDUs/Contact Hours: 4 | CEUs: .4
Access Time: 90 Days

This course is designed to help executives and other potential deal-makers learn the essential strategies and skills to conducting successful business negotiations. Learners in this course will explore the fundamentals of deal making with the help of games, videos, interactive exercises, case studies, and other engaging content. The course begins by comparing and contrasting the two major types of negotiation—Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)—and exploring the difference between negotiation and bargaining. Key topics covered in the course include the stages of the negotiation process; the importance of preparation and realistic goal-setting; the five basic approaches to negotiation; when to make (and when to avoid) commitments; the relative importance of relationships and outcomes; the decision to walk away from a negotiation; and the unique challenges posed by multiparty, international, and cross-cultural negotiations.

Learning Outcomes:
• Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
• Explain the importance of BATNA in Deal Making Negotiation
• Describe the relationship between bargaining and negotiation
• Distinguish between interests and positions, and describe the importance of each
• Explain the five steps of the negotiation process
• Identify the types of information that should be assembled prior to negotiation
• Describe the five principal approaches to negotiation
• Identify the two types of commitments, and explain how they affect negotiating flexibility
• Explain the importance of the opening position
• Describe Leigh Thompson's mental models of negotiation
• Explain the importance of active listening in the context of Deal Making Negotiation
• Identify the challenges posed by multiparty negotiations, and describe strategies for meeting those challenges
• Describe the circumstances under which a negotiator should call for a timeout, and when she should walk away from a negotiation
• Explain the additional preparations needed before undertaking international or cross-cultural negotiations
• Apply the principles of Deal Making Negotiation to real-world examples

Course Cost: $200
Duration: 5 hours
PDUs/Contact Hours: 5 | CEUs: .5
Access Time: 90 Days

Volunteers are the lifeblood of most nonprofit organizations. And board members are a special type of volunteer, helping to guide the direction of a nonprofit, promote the organization in the community, and ensure that the nonprofit's mission is fulfilled. Learning how best to manage the board and other volunteers is a critical part of nonprofit management. This course covers the fundamentals of board and volunteer development as well as recruiting, effective communication, and retention.

Learning Outcomes:
• Explain the reasons why people volunteer and how nonprofits can make volunteer programs more successful
• Describe the responsibilities of the nonprofit board
• Discuss different models for organizing a nonprofit board
• Describe the differences between a nonprofit board and a for-profit board
• Explain different approaches for recruiting and filling a nonprofit board
• Discuss the pros and cons of large versus small boards
• Describe why board evaluations are useful
• Explain why nonprofit boards form committees
• Discuss typical nonprofit board and staff interactions
• Describe how nonprofits can develop and maintain a strong volunteer base

Course Cost: $145
Duration: 3 hours
PDUs/Contact Hours: 3 | CEUs: .3
Access Time: 90 Days

When we think of marketing, we typically think of the activities that a for-profit company engages in. However, marketing is an important function for nonprofit organizations as well. Effective marketing is how nonprofit organizations determine the needs of their clients and their donors. As in the for-profit world, nonprofit marketing includes advertising, promotion, public relations, and customer relationship management. This course examines how nonprofits use marketing to publicize their mission and to gather contributions of time and money. The course also discusses marketing planning in the nonprofit organization.

Learning Outcomes:
• Define what marketing is within the nonprofit environment
• Explain the service-intensive nature of nonprofit program activities
• Explain how the marketing mix is expanded for service products (the Three Ps of Services Marketing)
• Describe the importance of customer satisfaction and how expectations play a role in satisfaction with service products
• Discuss the role of ethics in nonprofit marketing
• Describe the importance of a nonprofit marketing plan
• Describe how target markets can be identified for donors
• Explain how new service products are developed by nonprofits

Course Cost: $169
Duration: 5 hours
PDUs/Contact Hours: 5 | CEUs: .5
Access Time: 90 Days

We hear a lot about successful for-profit companies and the successful strategies they have developed. Even though nonprofit organizations are not concerned with profit maximization, they too can benefit from following a strategy. A nonprofit's strategy constitutes its decisions about what it will do and how it will do it. Nonprofit managers are critical to successfully implementing strategy since they are responsible for carrying out the actions that will support it. By understanding a nonprofit's strategy and how it helps the organization fulfill its mission, a manager can do a better job implementing the strategy.

Learning Outcomes:
• Define strategy
• Explain the basics of strategy in a nonprofit context
• Describe the strategic planning process and how different approaches may be taken by different organizations
• Discuss how mission statements are constructed
• Explain how budgets and capital budgets interrelate with nonprofit strategic planning
• Describe the success factors for strategic planning
• Recognize the need for contingency planning

Course Cost: $145
Duration: 3 hours
PDUs/Contact Hours: 3 | CEUs: .3
Access Time: 90 Days

A capital campaign raises money that a nonprofit organization uses for any physical asset, such as purchasing or renovating a building. It's a critical part of managing in the nonprofit sector. This introductory-level course covers the key terminology and practices surrounding running a successful capital campaign within a nonprofit organization. You will learn about the phases of conducting a capital campaign (evaluation, feasibility study, organization, solicitation, and post-campaign activities) as well as how to avoid common pitfalls in capital campaigns.

Learning Outcomes:
• Explain the five phases of a capital campaign
• Define what a feasibility study is and why one should be conducted prior to a capital campaign
• Discuss what role consultants can play in conducting a feasibility study
• Describe important factors for evaluating consultants
• Explain how tools like a gift range chart can help to organize campaign solicitations
• Describe the different types of leadership teams and committees that may be formed to support a capital campaign
• Discuss different techniques that can be used to troubleshoot a stalled capital campaign
• Understand what is required for a successful solicitation meeting

Course Cost: $209
Duration: 4 hours
PDUs/Contact Hours: 4 | CEUs: .4
Access Time: 90 Days

Writing grants is often a critical part of gaining funding for any nonprofit organization's mission. Strategic grant writing aligns the needs of a nonprofit with funding sources, whether foundations, government agencies, corporations, or individuals. This introductory-level course offers a guide to the basics of grant writing. The course explores the relationship between grant writing and an organization's strategy for fundraising. It also outlines the six stages of grant writing and highlights grant writing best practices.

Learning Outcomes:
• Discuss the importance of grant writing to nonprofits and other organizations seeking funding
• Describe how capital grants and endowment grants can be integrated into fundraising efforts, including matching funds
• Explain how grant writing and fundraising represent complimentary methods of ensuring a nonprofit's financial stability
• Outline the six stages of the grant writing process
• Discuss the process of identifying and establishing a need for funding (Stage One)
• Describe how to research grantmakers and available grants (Stage Two)
• Explain the process of establishing relationships with potential funders (Stage Three)
• Discuss the importance of alignment between a nonprofit and a funder's mission (Stage Four)
• Outline the grant writing process (Stage Five)
• Explore tools and techniques employed in writing the grant proposal
• Explain how a nonprofit should follow-up after winning or losing a grant award (Stage Six)
• Outline best practices for grant writing
• Apply your understanding of the grant writing process to case studies covering the six stages

Course Cost: $169
Duration: 5 hours
PDUs/Contact Hours: 5 | CEUs: .5
Access Time: 90 Days

There are many differences between nonprofit organizations and for-profit organizations. Before delving into the details of nonprofit management, this course serves as a critical introduction to the fundamentals of nonprofit organizations. You will gain an understanding of the nonprofit sector and the issues that leaders face in this exciting and growing field. You will also be exposed to the major areas of responsibility for nonprofit leaders, including strategy, managing employees and volunteers, fundraising, grant writing, board governance, marketing, innovation, and social media.

Learning Outcomes:
• Discuss the purpose and structure of the nonprofit sector
• Describe the governance of nonprofits, including the types of boards and the relationship between boards and executive directors
• Explain how nonprofits establish their vision and strategic direction
• Describe the nonprofit leadership role and what it entails
• Discuss servant leadership
• Outline key ethical issues faced by nonprofits
• Discuss how nonprofits managers handle staff and volunteers
• Outline the key financial issues facing nonprofits
• Describe the key legal issues facing nonprofits
• Discuss the importance of marketing and communication for a nonprofit
• Explain the basics of nonprofit fundraising
• Outline the grant writing process
• Discuss the growing importance of social media for nonprofits

Course Cost: $169
Duration: 5 hours
PDUs/Contact Hours: 5 | CEUs: .5
Access Time: 90 Days

Effective use of social media as a marketing tool is often essential for nonprofits to get attention in this digital world. This course introduces learners to the use of social media in communicating, marketing, public relations, and fundraising for nonprofits. It explores the major social media platforms (Facebook, LinkedIn, Twitter, YouTube, Pinterest) as vehicles for nonprofits to reach their members, volunteers, and donors.

Learning Outcomes:
• Discuss the importance of social media to nonprofits for communicating, marketing, public relations, and fundraising
• Explain how social media can be used to better engage a nonprofit's audience
• Outline the key questions nonprofits should consider as they become involved in social media
• Discuss the strengths and weaknesses of Facebook, LinkedIn, Twitter, YouTube, Pinterest and other social media platforms
• Discuss the costs involved in social media
• Explain the importance of establishing social media policies for your nonprofit
• Discuss the measurement of social media effectiveness in communicating messages and in fundraising
• Outline tools and techniques for successful social media use by a nonprofit
• Apply your understanding of the social media environment to case studies

Course Cost: $209
Duration: 4 hours
PDUs/Contact Hours: 4 | CEUs: .4
Access Time: 90 Days

Fundraising is one of the central activities of a nonprofit organization and nonprofit management. To help finance operating budgets, nonprofits must raise money every year. In addition, special projects and improvements to facilities may be needed. In these situations, fundraisers will often launch large capital campaigns or apply for foundation grants. This course offers an introduction to fundraising for nonprofit organizations, with an emphasis on the fundamental issues.

Learning Outcomes:
• Describe the key concepts related to nonprofit fundraising, such as annual campaigns, capital campaigns, and planned giving
• Discuss how nonprofit funds can be raised through direct mail and telemarketing
• Explain how the Internet and social media channels may be used to generate donations
• Compare and contrast fundraising through corporate donations versus foundation grants
• Explain the different sections of a grant application
• Describe methods for evaluating annual campaign performance
• Discuss how ethics applies to nonprofit fundraising
• Explain the importance of donor relations