FAQs
Can I make payments in installments?
Currently, we are not set up for partial payments or installment payments. However, please feel free to call UTRGV Continuing Education at 956-665-2071 to check on the availability of such arrangements in the future.
How do I apply for the private loans?
If you are applying for a private loan to cover the registration fee for a non-credit continuing education program, then please use UTRGV Continuing Education School Code: 00359902.
Is there a lending limit to the private loan?
The loan amount you note in the application cannot exceed the open enrollment fee noted on our website for the course.
The minimum loan amount must be $500.
Can I pay online for a course?
Paying online is preferable so that you will be able to generate an e-receipt to print or email to you for any future reference and easy access.
Can I pay after the course starts?
We require payment in full prior to the start date of the course. We generally do not allow payments after the course starts. However, UTRGV Continuing Education reserves to right to make exceptions to this based on circumstances.
Can I receive course materials before the course starts?
We typically hand out course materials on the first day of the class. However, we do make exceptions in rare cases where we can justify the need to hand out the course materials in advance of the start date. This determination is made on a case-by-case basis depending on several factors.
Can you give me the phone number to the instructors?
The decision to share contact information is left to the instructors. UTRGV Continuing Education will not share the instructor’s contact information with course participants unless it is specifically requested by the instructor.
Do I get a certificate of completion for the course?
We provide a digital certificate of completion to all attendees except for entry-level or basic-level personal enrichment courses. Upon completing the course requirements, participants will receive a link to the digital certificate that can be downloaded, saved, printed, or shared on social media platforms.
Do I need a parking permit for the UTRGV CESS BUilding?
For classes that are after 5:00 p.m. or during weekends, there is no need for a parking permit. If the classes are during weekdays before that time, we will notify you in advance regarding the visitor's parking permit.
Do I need to be a UTRGV student to register for a course?
Our courses are non-credit and open to the general public. You do not need to be a UTRGV student to enroll in continuing education courses.
Do I need to take my printed receipt on the first day of the course?
Although we do not require you to bring a printed receipt as proof of payment, it is preferable that you bring your printed receipt, especially if you made an online payment after 4 p.m., the day before the course date or paid online on the day of the course.
Do you allow walk-ins to a course (Can I pay on the day of the course)?
Although we do allow walk-ins who wish to pay on the day of the course, it is recommended that you call our office at 956-665-2071 in advance to ensure that there is space available in the class. If not, you might run the risk of being informed on the day of the course that course registration is closed.
How do I register for a Class?
You can register and pay online with your debit/credit card or e-check by selecting the course from the course listing on our website. The registration and payment process takes only a few minutes. Alternatively, we accept purchase orders and cash as other forms of payments. Please call UTRGV Continuing Education at 956-665-2071 prior to the registration deadline to make arrangements for alternative forms of payments listed above.
How long does it take for the refund process?
It takes 5-7 business days to process refunds for credit/debit card payments. It might take longer for cash and check payments.
I am having trouble paying online, what am I doing wrong?
Please refer to the online payment guide posted on the registration page to ensure that you are following the guidelines noted. If this does not resolve the problem, please call UTRGV Continuing Education at 956-665-2071 for further assistance.
If I do not have a debit/credit card or checking account can I pay in cash?
We do accept cash as a form of payment. However, you are required to call UTRGV Continuing Education at 956-665-2071 prior to the start date to confirm your attendance and make arrangements in advance. You will also need to fill out the registration form and fax it or email it to us as a form of confirmation prior to the start date.
May I call to confirm my online payment?
You will receive an automated email receipt upon completing the online payment which will serve as your confirmation for the payment. There is no need to call our office to confirm payments unless you did not receive the email confirmation or that our payment system did not generate an e-receipt for you to print.
May I register for several courses?
Yes, you may register for as many courses as you wish by adding them to your course cart and pay online collectively with one payment.
What are the steps to follow if I want my company to pay for my course?
You can proceed to register online but provide the purchase order number when prompted to be able to complete the registration process to reserve your spot. Our staff will then contact you to make the necessary arrangements to process the purchase order. Alternatively, complete the registration form, fax it to 956-928-1445 or email it to continuinged@utrgv.edu, at your earliest convenience to ensure that we reserve the space for the number of people noted on the registration form. Then contact our front desk at 956-665-2071 to provide the contact information about the Accounts Payable Department of your company so that our staff can work with them to process your payments.
What does the “Wish List” button mean?
It provides the opportunity to place yourself on the waiting list for any future offerings of that course. This does not mean that you are automatically registered for the next available offering of the course since space is reserved on a first-come-first-served basis upon payment.
What happens if I miss the first day of class of a test prep course?
Typically, our test prep courses include a practice test on the first day of the course. So if you anticipate that you will be missing the first day of a test prep course that you have paid for, please call UTRGV Continuing Education at 956-665-2071 in advance to make arrangements to take the practice test on a different date.
What if a course gets cancelled, do I get my money back?
UTRGV Continuing Education reserves the right to cancel a course due to insufficient enrollments or other unforeseen circumstances. In such cases, participants will be given the option to receive a full refund of their payment or transfer their payments to the next available schedule of that course.
What if I cannot continue to attend a course or need to drop from a course due to unforeseen circumstances. Will I be allowed to take the next course without paying again?
We understand that unanticipated life situations might prevent you from being able to continue with the course you paid for. When refunding your payment is not an option, we make every effort to accommodate your need by allowing you to attend a future session for free. Please note that such decisions are made on a case-by-case basis by UTRGV Continuing Education.
What is the refund policy?
To receive a refund for your course fee, we need to receive your request in writing at least three business days prior to the course start date. Please email your refund request to continuinged@utrgv.edu and note the course title and start date in your email. Refunds and/or course substitutions are not available after the course start date. Partial refunds will not be granted.
Where can I go find more information about registering for the courses?
You can view more information about registering for the courses (Registering, Course Changes, Refund Policy, etc.) at the Registration Information page.
How do I get a new CE course approved?
You can get a new CE course approved by following the instructions in the Procedure for Approval of CE Course Fee page.
