Skip to main content
UTRGV
Give Apply
UTRGV Logo
  • Directory
  • myUTRGV
  • Maps
  • Give
  • Apply
  • Search
  • Home
  • Professional Education and Workforce Development
  • Language Programs
  • Campus Food Security Initiative
UTRGV
The University of Texas Rio Grande Valley

Continuing Education Office of Professional Education & Workforce Development

  • Home
  • Professional Education and Workforce Development
  • Language Programs
  • Campus Food Security Initiative
Customer Service Representative happily helping out a customer

A Manager's Guide to Superior Customer Service


A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience

Enroll Subscribe
  • Programs (current)
    Business and Legal Education Executive Education Health and Fitness Information Science Leadership and Management Marketing and Creative Technology Personal Enrichment Test Preparation Online Courses
  • Scheduled Courses
  • Contact Us

Description:


A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends.


Details:



What You Will You Learn:

  • Explain the concept of the comprehensive customer experience
  • Discuss the case for offering superior customer service
  • Describe the customer service philosophies of leading companies including Apple, Nordstrom, L.L. Bean, and others
  • Discuss the concept of performance measurements and Key Performance Indicators (KPIs)
  • Describe the use of the Net Promoter Score (NPS)
  • Discuss the Voice of the Customer (VoC) process
  • Outline ways to build customer loyalty
  • Explain how to calculate Customer Lifetime Value (CLV)
  • Discuss the issues involved in managing customer service
  • Describe how to establish customer service expectations
  • Discuss the approach to providing customer service on different platforms (in-person, over the phone, online)
  • Explain approaches for handling difficult customers

This course is designed for adult learners interested in improving their customer service skills.

No prerequisites required.


  • ¿ Expert Supported
  • ¿ Accessible
  • ¿ Games & Flashcards
  • ¿ Real-world case studies
  • ¿ Mobile-friendly
  • ¿ Badge and credit-awarding
  • ¿ Video content
  • ¿ Audio-enabled in-app

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.



Online Course Information

PDUs/Contact Hours:
3 | CEUs: 0.3

Duration:
3 hours

Access Time:
90 Days

Format:
Online

Location:
Online (Asynchronous)

Cost:
$ 79 

Notes:
If you have any questions, please email continuinged@utrgv.edu
Enroll Subscribe

- More of What You're Looking For -


 Certified Public Manager

Certified Public Manager

All tracks are developed from a “practitioner’s” point of view utilizing knowledge-based skill sets that can be incorporated within your career path.

 Introduction To General Industry Project Management

Introduction To General Industry Project Management

This course is designed as a starting point for any individual who must lead and manage projects but has not been trained as a formal project manager.

 Certificate in Leadership

Certificate in Leadership

The courses in this suite offer advice on leadership that can help you stand out as a leader among your peers.

 Leadership for Women in Business

Leadership for Women in Business

This course reviews various qualities of leaders and styles of leadership and management.

 Certificate in Managing Change and Resolving Conflict

Certificate in Managing Change and Resolving Conflict

This Certificate in Managing Change and Resolving Conflict covers the key issues and best practices for managers dealing with contentious situations in the workplace.

 Managing Remote Employees

Managing Remote Employees

This course explores the benefits and drawbacks of remote work and provides managers with tips for helping their remote workers stay connected and motivated.

 Certificate in Negotiation

Certificate in Negotiation

This online certificate program helps learners develop the skills and strategies needed to become a successful negotiator.

 Strategic PDU Bundle

Strategic PDU Bundle

This suite combines four online, self-paced courses into this Strategic PDU Bundle, to provide practitioners with many of the PDUs they need to fulfill requirements in this important skill area.

 Certificate in Sustainable Management

Certificate in Sustainable Management

Sustainability refers to the use of ecosystems and their resources in a manner that satisfies current needs without compromising the needs or options of future generations.

Play Stop

Contact Us - UTRGV Continuing Education


UTRGV CESS BLDG

1407 E Freddy Gonzalez 
CESS Building, Rm. 1700
Edinburg, TX 78539-2999

Phone: (956) 665-2071
continuinged@utrgv.edu

Brownsville Campus

101 St Joseph Dr, 
Brownsville, Texas 78520

Phone: (956) 882-7711

Hours

Monday - Friday
8:00 AM - 5:00 PM CST

Find us on Social Media


LIKE. FOLLOW. SUBSCRIBE. ADD.


Download the UTRGV App for Apple Download the UTRGV App for Android
UTRGV

The University of
Texas Rio Grande Valley

Connect with us:


  • CARES, CRRSAA and ARP Reporting
  • Site Policies
  • Required Links
  • Fraud Reporting
  • Senate Bill 18
  • Clery Act Reports
  • Web Accessibility
  • Mental Health Resources
  • Sexual Misconduct Policy
  • Contact UTRGV

©2022 The University of Texas Rio Grande Valley.