Frequently Asked Questions
Email communication will be sent when the online student bill is available for a term. Students may access their online student bill through their UTRGV ASSIST account. Stay up to date on UTRGV alerts by checking your UTRGV email periodically.
Need help understanding your Online Student Bill? Follow the link below!
AY2627 How to Read the Online Student Bill.
Can I apply for an extension of the payment due date?
There are no extensions for the payment due date. If payment is not received in full by the payment due date of a term, as assigned on the academic calendar, students are subject to late fees and could be dropped from their courses. If a student cannot pay on or before the payment due date, they may qualify for a Payment Plan or Emergency Loan. Find additional information below:
What happens if I do not submit my payment by the deadline?
If payment is not received in full by the payment due date of a term, as assigned on the academic calendar, students are subject to late fees and could be dropped from their courses.
When will my financial aid go through and how much will I be getting?
Financial Aid is usually applied 10 days prior to the first class date of a term. For Financial Aid information regarding a specific student account, we encourage students to visit the Financial Aid Express Lab or call 956-882-4026.
Why was my payment applied to a prior term?
Payments are applied to the term selected by the student within TouchNet. If a term was not selected and there is an existing past-due balance for a prior term, payment may be applied to the oldest outstanding balance.
Can I get an itemized statement?
To view or print an itemized statement, log into your UTRGV Assist account, navigate to My Finances>Online Student Bill, and select the appropriate term from the drop-down menu.
Can I request an Emergency Loan and a Payment Plan?
No, students may only request one institutional loan per term. Students will not be able to request an emergency loan or payment plan if there is an existing previous balance for an emergency loan or payment plan.
Can I request an Emergency Loan to pay for housing, books, or personal expenses?
No, institutional loans only cover tuition and mandatory fees and must be requested during the assigned processing periods per term or until funds are exhausted.
Can I request an Emergency Loan on the tuition due date?
Yes, but it is not recommended for students to wait until the payment due date to request an emergency loan since funds are distributed on a first-come, first-serve basis. Keep in mind, call and email volumes may be high on payment due date which can lead to students not being able to reach a representative if they come across issues with requesting an emergency loan online. Students will also want to confirm there are no holds on their accounts that will prevent them from accessing an emergency loan.
Will my Emergency Loan update after I drop a course?
Depending on the date the course is dropped a full or partial adjustment may occur to a student’s emergency loan. Please review the Registrar’s Refund of Registration Fees table, see the link below:
What is the HA [High Assurance Pending] hold?
The HA hold applies to all incoming students that have not presented two of the required forms of ID as part of the High Assurance authentication process during the “New Student Orientation”.
High Assurance requirements are the following:
- Primary ID - Driver’s License, Passport, State Issued ID card or Military ID
- Secondary ID - Social Security card, Voter registration card, or credit/debit card
Hold will clear from the account after the student completes the High Assurance Authentication process and receives clearance from UTRGV Staff. Please allow up to two hours for the system to automatically clear the hold. Please reach out to loanoffice@utrgv.edu for additional information regarding the HA Hold.
What does the HA hold prevent?
The HA Hold will prevent students from requesting a UTRGV Emergency Loan. The HA hold should not prevent registration, viewing grades, or obtaining transcripts.