V OneCard Frequently Asked Questions
To get your ID card visit one of our Card Services locations and be prepared to take a photo and present a valid photo ID such as a current Passport, state-issued ID, drivers' license or military ID.
As a member of the UTRGV community, you must have your UTRGV ID card with you at all times while on university property. Considering recent shelter-in-place orders by county and city officials, you should also carry your UTRGV ID as evidence of your essential status with the university. See University Marketing and Communications email dated March 26, for more details on this topic.
When an ID card has been lost or stolen, the cardholder must place the card on a lost status as soon as possible. Placing a card on lost status protects the cardholder by de-activating the card privileges. Once the card is placed on lost status, it cannot be used until it is re-activated or replaced by a newly printed card. To report your card as lost/stolen, login to the GET Portal and select "I Lost My Card" under Quick Links. You can also email us at cardservices@utrgv.edu or call us at (956) 665-7276.
Cardholders can obtain a replacement ID card from the V OneCard office. Having a new card printed permanently de-activates the previously issued card.
There is a replacement fee of $12. For students, replacement fees will be billed to your online student bill and must be paid before the end of the term to avoid any holds on your student account. Employees and Affiliates can pay for replacements online through the V OneCard Store.
To return your employee badge, you can campus mail it to ESTUN 2.310 or return it via postal mail to:
UTRGV Campus Card Services
ESTUN 2.310
1201 W. University Drive
Edinburg, TX 78539