Departments
Application and Data Services
Application and Data Services focuses on delivering and supporting UTRGV’s enterprise-level information technology solutions that drive academic and administrative efficiency. Business Information Systems supports finance and administrative services while working with UT Share Information Services with core administrative operations and enhancing human capital management and financial management systems. Enterprise Information Systems provides integration, data management, and enterprise support across student information, human capital management, and financial management systems. Enterprise Development enhances the digital experience through web, mobile, portal, and application development, supporting platforms like utrgv.edu, myUTRGV portal and UTRGV mobile app.
Business Information Systems (BIS) is dedicated to supporting the Divisional and University missions, in collaboration with other departments and/or divisions, by providing essential information system services to Finance and Administration departments in implementing, supporting, and maintaining our administrative information applications, streamlining and automating business processes to ensure efficient business continuity. BIS strives to provide excellent information services that promote administrative data integrity and business process efficiency.
Enterprise Development delivers web, application, portal, and mobile solutions that enhance the digital experience for UTRGV students, faculty, and staff. The team supports key platforms such as the myUTRGV Portal, UTRGV Mobile App, and Campus Maps, while also providing custom software and web development services. By building user-focused tools and interfaces, Enterprise Development helps streamline access to university resources and improve engagement across campus.
Enterprise Information Systems (EIS) supports UTRGV’s academic and administrative operations by delivering technology solutions that enhance automation, data integration, and problem-solving across the university. EIS collaborates closely with business offices to implement and improve enterprise applications and services tailored to operational needs. Key offerings include custom integration solutions, complex data extracts, data mart development, interface and software creation, and enterprise support for student, HR, and financial systems. Through strategic development and collaboration, EIS helps streamline processes and improve institutional efficiency.
Infrastructure and Operations
Infrastructure and Operations delivers a secure, resilient foundation that powers UTRGV’s teaching, research, clinical, and administrative mission. By integrating enterprise infrastructure, data center, network services, security, end point computing, end-user support, and student academic technology services, we ensure reliable access to systems, data, and connectivity that enable learning, innovation, health care, research, and institutional growth across all campuses.
Collaboration Support provides dedicated technical support to enhance the academic experience of UTRGV students. This team ensures that students have reliable access to the tools and resources they need for success, offering assistance with university systems, software, and devices. Whether through remote support or in-person help, Collaboration Support works to resolve issues quickly and efficiently, empowering students to focus on their academic goals with confidence in their technology environment.
Data and Network Security maintains the security infrastructure of key technical elements that are designed to protect information resource assets across the University. We maintain a custodial role over key services, which are an essential part of the security program, designed to enhance the overall security of the University’s infrastructure key technical and access management elements.
Data Center Services (DCS) powers the critical technology ecosystem that supports UTRGV’s academic, research, clinical, and administrative operations. From student systems and enterprise applications to research computing and cloud platforms, our team ensures core university services remain secure, resilient, and highly available.
Operating across UTRGV’s data centers in Arlington, Brownsville, and Edinburg, DCS delivers enterprise infrastructure, application management, cloud services, security controls, and disaster recovery capabilities that enable the university’s mission and strategic growth.
End User Computing provides essential support and services that empower UTRGV students, faculty, and staff in their daily technology use. This area includes the Service Desk, which offers frontline assistance for IT-related issues, and Desktop Support, which ensures that university devices are maintained and functioning properly. Computer Deployment handles the setup and distribution of new hardware across campus, while Enterprise Client Management oversees the configuration, monitoring, and lifecycle management of end-user systems. Together, these services ensure a reliable and responsive computing environment for the university community.
Network Services provides dependable data, voice, and telecommunications support across UTRGV, ensuring secure and continuous connectivity for the university community. The department delivers advanced network and communication technologies, including wired and wireless access, telephony, voicemail, eFax, network cabling and specialized call‑center services. The Network Services department supports the operational and academic mission of UTRGV in maintaining the infrastructure that powers UTRGV’s digital communications.
Strategy and Business Relationships
Strategy and Business Relationships ensures that Information Technology initiatives align with UTRGV’s institutional goals through structured project oversight, vendor collaboration, and effective communication. The Project Management Office standardizes project practices to deliver consistent results and meet compliance requirements. IT Communications and Training increases awareness and adoption of new technologies through organized outreach and training. IT Vendor Relationships ensures that technology acquisitions meet strategic, technical, security, and ADA accessibility standards, while IT Change Management governs modifications to information technology services to minimize risk and maintain operational stability.
Business Relationship Management (BRM) serves as the strategic liaison between Information Technology and the university community, ensuring technology initiatives align with institutional goals and business needs. The team partners with stakeholders to understand priorities, guide demand, and connect departments to the right IT services, resources, and solutions. Key services include business engagement and intake, strategic communications, technical writing support, internship coordination, and facilitation of cross‑functional collaboration to drive value and outcomes.
The University of Texas Rio Grande Valley (UTRGV) is committed to promoting equal access to university programs, services, and activities for individuals with disabilities. As a public institution, UTRGV works to comply with the Americans with Disabilities Act (ADA), including Title II, and Section 504 of the Rehabilitation Act, which require that individuals with disabilities have equal access to services, programs, and digital information. Digital accessibility efforts support these requirements by helping ensure that university websites, documents, and online content are accessible to all members of the UTRGV community and the public.
Enterprise Architecture ensures the University’s IT environment is strong, flexible, and efficient. We evaluate the current state of business and information technology operations, provide a holistic approach to resource planning, provide insight and knowledge in developing and evaluating enterprise infrastructure designs, and plan strategies for technological growth to achieve current and future objectives.
IT Change Management is a structured process designed to help UTRGV’s IT organization respond to evolving business needs while maintaining the stability and reliability of IT services and infrastructure. By establishing standardized procedures for planning, testing, approving, and communicating changes, the process minimizes risk and disruption. Changes—whether hardware, software, documentation, or processes—are categorized as Standard, Normal, or Emergency, each with specific workflows and approval requirements. Transparency and collaboration with campus partners are key, ensuring all stakeholders are informed before changes occur.
IT Vendor Relationships plays a key role in supporting UTRGV’s technology acquisition process by helping ensure proposed solutions align with university standards, governance practices, and institutional priorities. Through the Technology Assessment process, IT Vendor Relationships works with departments and vendors to collect required documentation, confirm process requirements are completed, and coordinate review with the appropriate university stakeholders responsible for security, accessibility, privacy, and regulatory compliance. This process helps prevent redundant technologies, identify potential risks early, and ensure that solutions can be evaluated and implemented within university timelines and available resources. By facilitating coordination between departments, vendors, and institutional review partners, IT Vendor Relationships supports informed technology decisions and more effective implementations. For questions or guidance, contact the IT Vendor Relationships Analyst at itvm@utrgv.edu.
Project Management at UTRGV is guided by the Project Management Office (PMO), which establishes and maintains standardized practices to ensure the successful delivery of IT projects. By aligning with industry methodologies and the Texas Department of Information Resources requirements, the PMO promotes consistency, accountability, and strategic alignment across all initiatives. Serving as a central resource for guidance, documentation, and performance metrics, the PMO helps teams manage projects effectively and achieve university goals through structured planning and execution.