Frequently Asked Questions

Updated: July 29, 2020

Current Students

Table with lists containing FAQ section links

Updated: June 18, 2020

Academics

  • Will I still be charged the standard convenience fee if I pay my tuition bill online with a credit card?

    No. UTRGV is waiving all convenience fees for tuition payments made online via credit card, until further notice.

  • I heard there was an update to the Tuition Advantage program. How is it different than before? I wasn’t eligible before; am I eligible now?

    Beginning Fall 2020, through UTRGV’s Tuition Advantage program UTRGV will cover the cost of tuition and mandatory fees for qualified students with a family income of $95,000 or less. This is a $20,000 increase from our current plan, and the deadline to apply also has been extended to May 1.

    UTRGV Tuition Advantage is open to all in-state undergraduate students, including incoming freshmen and returning and transfer students, who meet the program’s requirements. For more information, please visit www.utrgv.edu/tuitionadvantage.

  • How do I contact my Dean?

  • When will in-person classes resume?

    • Click here for Fall 2020 Course Offerings.
    • Click here for more information on Lecture Courses and Sections. 
    • Click here for the full Executive Summary.
  • What if students need special accommodations to attend classes online?

    If you need special accommodations, please reach out to your professor immediately.

  • What if I have questions or concerns about my courses being online?

    Updated 06/17/2020

    Students with questions or specific concerns about their online courses should discuss their situation with their professor, as they will be able to address your questions or concerns.

  • What can I do to help this major transition?

    Please communicate with your professor, and please be patient. We know this unprecedented transition is tough on many students, faculty, and staff. However, this is the best and most appropriate action to help protect our campus community from the coronavirus outbreak while maintaining academic continuity.



Updated: June 18, 2020

Campus Facilities and Services

  • Am I allowed on campus?

    Updated 06/18/2020

    Students, faculty and staff may currently access our campuses and campus services until further notice as long as social-distancing measures, as recommended by the CDC, are being followed.

  • Will any campus facilities be available to students during this time?

    Yes, please see the list here.



Counseling

  • Who can use the UTRGV Counseling Center services?

    Anyone currently enrolled for at least one credit hour at UTRGV can utilize counseling services at no cost.

  • What Counseling Center services are available right now?

    The UTRGV Counseling Center is currently offering individual counseling, as well as support groups, including:

    • The Vaqueros All In This Together support group for students to talk about the changes caused by the COVID-19 pandemic. This support group is open to all UTRGV students and meets Thursdays at 2:30 p.m. via Zoom at https://utrgv.zoom.us/j/158763667.
        
    • The Collegiate Recovery Program is still offering recovery group meetings. The services are available online through Skype for Business and Zoom. To get the Zoom meeting link, students should email krystal.klein@utrgv.edu. Below is the current meeting schedule:

    Monday
    12 PM - Women's Recovery Support Group
    6:30 PM - All Recovery Group

    Tuesday
    10 AM - All Recovery Group
    6:30 PM - All Recovery Group

    Wednesday
    11 AM - SMART Recovery

    Thursday
    10 AM - All Recovery Group
    12 PM - Growth Support Group

    Friday
    12 PM - All Recovery Group

    Students can sign-up for a tele-counseling session by calling the UTRGV Counseling Center at (956) 665-2574.

  • What is the Vaquero Crisis Line?

    The Vaqueros Crisis Line is a confidential helpline available to UTRGV students 24 hours a day and seven days a week. The number is (956) 665-5555.

  • Are there any self-help or self-guided counseling options?

    The Thrive at UT self-help app is available free on Google Play and the App Store. When first opening the app, users can select UTRGV as their school.

    TAO Connect (Therapy Assistance Online Connect) is a website offering a self-guided self-help tool. Students can sign up for with their UTRGV email address.



Updated: July 29, 2020

Fees

<!-- PREVIOUSLY REIMBURSEMENT. TO BE HIDDEN FOR FUTURE USE 07/29/2020 --!>

1...Will students be refunded for non-mandatory fees, such as parking permits, housing and meal plans?

Yes, UTRGV will either refund or credit students for non-mandatory fees.

UTRGV will offer pro-rated reimbursements to students who purchased PARKING permits, for the period of March 17, 2020, through August 31, 2020 for annual permits. Reimbursements will be posted to student accounts, and no action is needed on the student’s part to receive the reimbursement. For more information, please contact parking@utrgv.edu.

ROOM AND MEAL plan charges will be incurred through March 17, 2020. Any room and meal plan charge adjustments will be posted to the student’s account. For more information, please contact www.utrgv.edu/home.

2...Will we be reimbursed for any unused fees?

Yes, UTRGV is currently developing processes to reimburse non-mandatory fees paid by students and will announce those decisions as soon as possible. Here is a list of non-mandatory fees that are eligible for reimbursement:

  • Information to come soon.

    Information to come soon.


Updated: May 19, 2020

Financial Aid

  • I’ve heard there is a Student Emergency Fund that students can request financial assistance. Do I qualify?

    We understand that the current COVID-19 situation has caused financial hardship to our students. We want to encourage our students to apply for the Student Emergency Fund.

    The Student Emergency Fund provides limited financial assistance to students in order to support their ability to stay enrolled and focused on their academic career. Award amounts may vary and are only awarded once per year. Awards do not require repayments.

    For a full listing of the eligibility criteria, please visit www.utrgv.edu/studentlife and click on "Student Resources".

  • COVID-19 Financial Aid FAQ

    For additional frequently asked questions related to COVID-19, visit: https://www.utrgv.edu/ucentral/paying-for-college/financial-aid/covid-19-faq/index.htm


Graduate Students

  • I am interested in getting my master’s. Do I have to complete my GRE?

    Due to the impact of the coronavirus pandemic on testing centers across the world, the UTRGV Graduate College will temporarily suspend GRE and GMAT test score requirements for graduate programs. Students submitting a graduate application to any master’s or doctoral program for any of the following semesters or modules will not be required to submit GRE or GMAT test scores.

    On-Campus Programs:

    Summer I & II 2020

    Fall 2020

    Accelerated Online Programs:

    Summer 2020 Module I & II

    Fall 2020 Module I & II



Updated: May 19, 2020

Housing and Dining



Updated: 04/13/20

Online Payments

  • Will I still be charged the standard convenience fee if I pay my tuition bill online with a credit card?

    No. UTRGV is waiving all convenience fees for tuition payments made online via credit card, until further notice.


County Orders

  • Where can I get the latest county orders information?

    Here are the county social media links:

    Cameron

    Willacy

    Facebook: facebook.com/CountyofWillacy/

    Hidalgo

    Starr

  • My county/city has issued a shelter-in-place/stay-at-home order. How does this affect me?

    UTRGV is an exception to the orders because we perform essential government functions as a state educational institution.

    Nonetheless, we know this can be a confusing time.

    Below is guidance in your role as a member of the UTRGV community during this shelter-in-place/stay-at-home order.

    Students

    • Should continue staying home and continue taking classes remotely.
    • May continue accessing our campuses/facilities for student services (health clinics, computer labs, etc.), as needed.
    • May also access student services by phone or online communications.
    • Should continue reporting to work at our campuses/facilities, if deemed essential.
    • Should continue working from home, if previously authorized to do so.
    • Should carry a UTRGV ID at all times as evidence of your essential status with the university.

    Employees

    • Should continue working from home or campus, if previously authorized to do so.
    • May continue accessing our campuses/facilities for essential services.
    • May continue traveling between campuses/facilities as needed for essential services.
    • Should carry a UTRGV ID at all times as evidence of your essential status with the university.


Student Employees

  • What is the status of student employees?

    • Student employees will not experience any disruption in their pay.
    • Students (and faculty/staff) returning to work from personal travel should fill out this form and wait at home for clearance to return to work.
    • Supervisors will work with student employees to arrange appropriate social-distancing measures, as recommended by the CDC.
    • Student employees with questions or specific concerns about returning to work should discuss their situation with their supervisor.


Updated: May 12, 2020

Support and Resources

  • I lost my UTRGV student ID. Can I get it replaced?

    In response to current health safety protocols and recommendations related to COVID-19, One Card Campus Card Services is providing a way to request a replacement V OneCard online through the V OneCard GET Portal. Fees will be temporarily WAIVED for V OneCards issued during the COVID-19 crisis.

    Students can log on to the myUTRGV portal, upload their photo, and select from 3 delivery method options. For more info, please visit www.utrgv.edu/vonecard. You may also visit one of our office locations for assistance.
  • What if I need a computer to conduct my classes remotely?

    UTRGV is providing computer labs on both its Brownsville and Edinburg campuses for students to use. The computer labs will be observing social distancing and cleaning computer stations after each use. The following computer labs are currently accessible:

    • Edinburg Campus: Academic Services Building Room 2.106
    • Brownsville Campus: Main Building Room 1.508
    Computer lab hours of operation are subject to change during the current situation.
  • Where can I find free Wi-Fi on campus?

    The UTRGV campus Wi-Fi is available across all locations. Wi-Fi access has been recently implemented on the Edinburg Parking Lots E3, E6, E9, E12, E14, and E16. See Edinburg map.

    Wi-Fi Access in Brownsville Parking Lot B1 surrounding the BINAB building. See Brownsville map.

    Wi-Fi is also available at campus computer labs. The following campus computer labs are currently available:

    • Edinburg Campus: Academic Services Building Room 2.106
    • Brownsville Campus: Main Building Room 1.508

    Computer lab hours of operation are subject to change during the current situation.



Screening and Testing for COVID-19

Updated: July 22, 2020

  • Who should I contact if I think I need to be tested for COVID-19?

    Students who become symptomatic should follow these steps:

    Call Student Health for a free phone screening.

    • Edinburg: (956) 665-2511
    • Brownsville: (956) 882-3896

    If your call is not answered, proceed to fill out the UT Health RGV COVID-19 Phone Screening Request Form. Based on the phone screening results, you will either be told to quarantine, isolate, or make an appointment to go to UT Health RGV Student Health to get tested.

  • What do I do if my phone/online screening determines I need to be tested for COVID-19?

    If you are determined to need a test:

    1. Go to the designated Student Health site, call the site when you arrive, and remain in your vehicle. A test will be administered in the parking lot at Student Health.
    2. Return home and self-isolate until your test results are confirmed.
    3. Register for the Student Health Portal to get the latest updates and lab results.
  • How long will it take for me to receive results if I am tested for COVID-19?

    Student patients who get tested for COVID-19 at one of our testing sites (including Student Health) will have results sent to their Student Health Portal account within 1-2 business days. The timeline of results depends on the current testing volume requests/demand, etc. UT Health RGV will only call patients who test positive for COVID-19 (coronavirus). If you do not hear from UT Health RGV within 1-2 business days, please check the Student Health Portal to confirm if your results are logged and if they are negative.
  • What should I do if I test positive for COVID-19?

    If you test positive for the virus:

    • You must continue isolation. 
    • You will get a call from the UT Health RGV clinical team confirming your positive results.
    • Contact your Primary Care Provider immediately for continued care.
    • You might be contacted by the State Department to identify any contacts you have had. 
    • If you have trouble breathing, chest pain, etc. go directly to the Emergency Room.

    Any individual testing positive must self-isolate and will not be permitted to return to in-person activities until are cleared for return by UT Health RGV personnel.

  • What should I do if I test negative for COVID-19?

    If you test negative for the virus:

    • Guidance will be provided by UT Health RGV personnel based on circumstances.
    • Contact your Primary Care Provider for continued care, especially if any symptoms arise.
  • What should I do if I am a Healthcare Student (medical, nursing, social work, rehab, PA, etc.)?

    • You may be required to get tested even if you do not show symptoms.
    • You will need to contact your school or department and follow their respective process.
    • You will fill out a form, which will be sent to the Call Center (1-833-UTRGVMD)
    • You will be contacted by phone and provided an appointment time to get tested at one of the four UT Health RGV COVID-19 Testing Drive-Thru sites.