Frequently Asked Questions

Updated: May 19, 2020

Current Students


Updated: May 19, 2020

Academics

  • Will I still be charged the standard convenience fee if I pay my tuition bill online with a credit card?

    No. UTRGV is waiving all convenience fees for tuition payments made online via credit card, until further notice.

  • I heard there was an update to the Tuition Advantage program. How is it different than before? I wasn’t eligible before; am I eligible now?

    Beginning Fall 2020, through UTRGV’s Tuition Advantage program UTRGV will cover the cost of tuition and mandatory fees for qualified students with a family income of $95,000 or less. This is a $20,000 increase from our current plan, and the deadline to apply also has been extended to May 1.

    UTRGV Tuition Advantage is open to all in-state undergraduate students, including incoming freshmen and returning and transfer students, who meet the program’s requirements. For more information, please visit www.utrgv.edu/tuitionadvantage.

  • Will summer classes also be online?

    Yes. We are moving our summer term online based on the current status of the COVID-19 pandemic and modeling of its future progress. Staying home this summer is the best way to continue to ensure the safety and well-being of our students, faculty, and staff.

    To assist students who have been financially challenged by the pandemic, we are offering a Summer Relief Package that will help our students continue making progress toward their degrees. The package includes up to $1,000 relief and other incentives.

  • Is UTRGV changing this semester's current grading and/or class structure?

    UTRGV is offering a Pass/No Pass option for the remainder of the Spring 2020 Semester. This means all undergraduate and graduate students enrolled in the Spring 2020 semester can choose to select a Pass/No Pass grading option after seeing their final grades in May. 

    Once final grades are posted, students will have until Wednesday, May 13, to either accept the letter grade they received or choose a Pass/No Pass. The drop/withdrawal deadline has also been extended to April 30.

    However, students must realize that choosing the Pass/No Pass option could affect their financial aid and future academic progress. We have developed specific FAQs related to Spring 2020 Grading to help further guide students on the Pass/No Pass option.

    Students are encouraged to have proactive conversations about the ramifications of their choices with their advisors and faculty during these final weeks of the semester.

  • How do I contact my Dean?

  • What if I am already taking an online class?

    • Programs and classes that are already fully online in a traditional format also had an extended Spring Break and resumed March 23.
    • Accelerated Online Programs continued as normal unaffected by the extended Spring Break.
  • When will in-person classes resume?

    That has yet to be determined. Moving online allows the university academic continuity during the coronavirus outbreak.

  • What if students need special accommodations to attend classes online?

    If you need special accommodations, please reach out to your professor immediately.

  • What if I have questions or concerns about my courses being online?

    Students with questions or specific concerns about their online courses should discuss their situation with their professor, as they will be able to address your questions or concerns.  If you need additional information contact Patty Alvarez McHatton, EVP for Academic Affairs, at patricia.mchatton@utrgv.edu.

  • What can I do to help this major transition?

    Please communicate with your professor, and please be patient. We know this unprecedented transition is tough on many students, faculty, and staff. However, this is the best and most appropriate action to help protect our campus community from the coronavirus outbreak while maintaining academic continuity.

  • Why did classes move to an online format?

    The Centers for Disease Control and Prevention (CDC) recommends social distancing to mitigate the outbreak of coronavirus. Therefore, UTRGV is moving classes online to:

    • Stay away from large groups.
    • Avoid mass gatherings.
    • Maintain distance (about 6 feet) from others when possible.


Campus Facilities and Services

  • Am I allowed on campus?

    Students, faculty and staff may currently access our campuses and campus services until further notice as long as social-distancing measures, as recommended by the CDC, are being followed.
  • Will any campus facilities be available to students during this time?

    Yes, please see the list here.



Updated: May 06, 2020

Commencement

  • When will UTRGV’s Spring 2020 Commencement take place?

    UTRGV is following the University of Texas System directive for all System schools to postpone Spring 2020 Commencement ceremonies and will instead conduct a virtual commencement on Saturday, May 30. The time and details for this event will be announced soon. However, once safety and health regulations permit the university to conduct a traditional commencement, all spring graduates will be invited to partake in that ceremony as well.

  • Will this affect my ability to graduate this semester?

    No, this postponement will not affect a student’s ability to graduate this semester. Students may still graduate this semester and receive their diploma upon certification of graduation requirements.
  • What is UTRGV’s plan to finish the 2020 Spring Semester?

    UTRGV is completing the Spring 2020 semester online and will be conducting classes in this format at least through the Summer 2020 sessions.

    Please regularly check your email for the latest updates and visit our webpage, which also includes Frequently Asked Questions, for the latest information.



Coronavirus Guidelines

  • If I have coronavirus symptoms, what should I do?

    Stay home. Then, call your personal doctor, the UTRGV Student Health Clinic, or UT Health RGV at 1-833 UTRGVMD.

    DO NOT go to a clinic as it is important to avoid spreading the virus.

    Here is more information on UTRGV’s student clinics:

    Student Health Locations

    Edinburg
    Mon – Fri, 8 a.m. - 5 p.m.
    (956) 665-2155

    Brownsville
    Mon – Fri, 8 a.m. - 5 p.m.
    (956) 882-3896

    For more information on COVID-19, visit UT Health RGV’s resource page.

  • What should I do if I’ve been in contact with someone who has tested positive for coronavirus?

    Stay home. Then, call your personal doctor, the UTRGV Student Health Clinic, or UT Health RGV at 1-833 UTRGVMD.

    DO NOT go to a clinic as it is important to avoid spreading the virus.

    Here is more information on UTRGV’s student clinics:

    Student Health Locations

    Edinburg
    Mon – Fri, 8 a.m. - 5 p.m.
    (956) 665-2155

    Brownsville
    Mon – Fri, 8 a.m. - 5 p.m.
    (956) 882-3896

    For more information on COVID-19, visit UT Health RGV’s resource page.



Counseling

  • Who can use the UTRGV Counseling Center services?

    Anyone currently enrolled for at least one credit hour at UTRGV can utilize counseling services at no cost.

  • What Counseling Center services are available right now?

    The UTRGV Counseling Center is currently offering individual counseling, as well as support groups, including:

    • The Vaqueros All In This Together support group for students to talk about the changes caused by the COVID-19 pandemic. This support group is open to all UTRGV students and meets Thursdays at 2:30 p.m. via Zoom at https://utrgv.zoom.us/j/158763667.
        
    • The Collegiate Recovery Program is still offering recovery group meetings. The services are available online through Skype for Business and Zoom. To get the Zoom meeting link, students should email krystal.klein@utrgv.edu. Below is the current meeting schedule:

    Monday
    12 PM - Women's Recovery Support Group
    6:30 PM - All Recovery Group

    Tuesday
    10 AM - All Recovery Group
    6:30 PM - All Recovery Group

    Wednesday
    11 AM - SMART Recovery

    Thursday
    10 AM - All Recovery Group
    12 PM - Growth Support Group

    Friday
    12 PM - All Recovery Group

    Students can sign-up for a tele-counseling session by calling the UTRGV Counseling Center at (956) 665-2574.

  • What is the Vaquero Crisis Line?

    The Vaqueros Crisis Line is a confidential helpline available to UTRGV students 24 hours a day and seven days a week. The number is (956) 665-5555.

  • Are there any self-help or self-guided counseling options?

    The Thrive at UT self-help app is available free on Google Play and the App Store. When first opening the app, users can select UTRGV as their school.

    TAO Connect (Therapy Assistance Online Connect) is a website offering a self-guided self-help tool. Students can sign up for with their UTRGV email address.



Updated: May 19, 2020

Financial Aid

  • I’ve heard there is a Student Emergency Fund that students can request financial assistance. Do I qualify?

    We understand that the current COVID-19 situation has caused financial hardship to our students. We want to encourage our students to apply for the Student Emergency Fund.

    The Student Emergency Fund provides limited financial assistance to students in order to support their ability to stay enrolled and focused on their academic career. Award amounts may vary and are only awarded once per year. Awards do not require repayments.

    For a full listing of the eligibility criteria, please visit www.utrgv.edu/studentlife and click on "Student Resources".

  • COVID-19 Financial Aid FAQ

    For additional frequently asked questions related to COVID-19, visit: https://www.utrgv.edu/ucentral/paying-for-college/financial-aid/covid-19-faq/index.htm


Graduate Students

  • I am interested in getting my master’s. Do I have to complete my GRE?

    Due to the impact of the coronavirus pandemic on testing centers across the world, the UTRGV Graduate College will temporarily suspend GRE and GMAT test score requirements for graduate programs. Students submitting a graduate application to any master’s or doctoral program for any of the following semesters or modules will not be required to submit GRE or GMAT test scores.

    On-Campus Programs:

    Summer I & II 2020

    Fall 2020

    Accelerated Online Programs:

    Summer 2020 Module I & II

    Fall 2020 Module I & II



Updated: May 19, 2020

Housing and Dining



New Grading Structure



Updated: 04/13/20

Online Payments

  • Will I still be charged the standard convenience fee if I pay my tuition bill online with a credit card?

    No. UTRGV is waiving all convenience fees for tuition payments made online via credit card, until further notice.


Reimbursement

  • Will students be refunded for non-mandatory fees, such as parking permits, housing and meal plans?

    Yes, UTRGV will either refund or credit students for non-mandatory fees.  

    UTRGV will offer pro-rated reimbursements to students who purchased PARKING permits, for the period of March 17, 2020, through August 31, 2020 for annual permits. Reimbursements will be posted to student accounts, and no action is needed on the student’s part to receive the reimbursement. For more information, please contact parking@utrgv.edu 

    ROOM AND MEAL plan charges will be incurred through March 17, 2020. Any room and meal plan charge adjustments will be posted to the student’s account. For more information, please contact www.utrgv.edu/home 
  • Will we be reimbursed for any unused fees?

    Yes, UTRGV is currently developing processes to reimburse non-mandatory fees paid by students and will announce those decisions as soon as possible. Here is a list of non-mandatory fees that are eligible for reimbursement:



Shelter-in-Place

  • Where can I get the latest county orders information?

    Here are the county social media links:

    Cameron

    Willacy

    Facebook: facebook.com/CountyofWillacy/

    Hidalgo

    Starr

  • My county/city has issued a shelter-in-place/stay-at-home order. How does this affect me?

    UTRGV is an exception to the orders because we perform essential government functions as a state educational institution.

    Nonetheless, we know this can be a confusing time.

    Below is guidance in your role as a member of the UTRGV community during this shelter-in-place/stay-at-home order.

    Students

    • Should continue staying home and continue taking classes remotely.
    • May continue accessing our campuses/facilities for student services (health clinics, computer labs, etc.), as needed.
    • May also access student services by phone or online communications.
    • Should continue reporting to work at our campuses/facilities, if deemed essential.
    • Should continue working from home, if previously authorized to do so.
    • Should carry a UTRGV ID at all times as evidence of your essential status with the university.

    Employees

    • Should continue working from home or campus, if previously authorized to do so.
    • May continue accessing our campuses/facilities for essential services.
    • May continue traveling between campuses/facilities as needed for essential services.
    • Should carry a UTRGV ID at all times as evidence of your essential status with the university.


Student Employees

  • What is the status of student employees?

    • All student employees were advised to stay home and work remotely starting Monday, March 23. If certain positions are deemed essential to campus operations, supervisors should identify opportunities for student work that can be performed on campus in workspaces designed for appropriate social distancing.
    • Student employees will not experience any disruption in their pay.
    • Students (and faculty/staff) returning to work from Spring Break or any other travel should fill out this form and wait at home for clearance to return to work.
    • Supervisors will work with student employees to arrange appropriate social-distancing measures, as recommended by the CDC.
    • Student employees with questions or specific concerns about returning to work should discuss their situation with their supervisor.


Updated: May 12, 2020

Support and Resources

  • I lost my UTRGV student ID. Can I get it replaced?

    In response to current health safety protocols and recommendations related to COVID-19, One Card Campus Card Services is providing a way to request a replacement V OneCard online through the V OneCard GET Portal. Fees will be temporarily WAIVED for V OneCards issued during the COVID-19 crisis.

    Students can log on to the myUTRGV portal, upload their photo, and select from 3 delivery method options. For more info, please visit www.utrgv.edu/vonecard. You may also visit one of our office locations for assistance.
  • What if I need a computer to conduct my classes remotely?

    UTRGV is providing computer labs on both its Brownsville and Edinburg campuses for students to use. The computer labs will be observing social distancing and cleaning computer stations after each use. The following computer labs are currently accessible:

    • Edinburg Campus: Academic Services Building Room 2.106
    • Brownsville Campus: Main Building Room 1.508
    Computer lab hours of operation are subject to change during the current situation.
  • Where can I find free Wi-Fi on campus?

    The UTRGV campus Wi-Fi is available across all locations. Wi-Fi access has been recently implemented on the Edinburg Parking Lots E3, E6, E9, E12, E14, and E16. See Edinburg map.

    Wi-Fi Access in Brownsville Parking Lot B1 surrounding the BINAB building. See Brownsville map.

    Wi-Fi is also available at campus computer labs. The following campus computer labs are currently available:

    • Edinburg Campus: Academic Services Building Room 2.106
    • Brownsville Campus: Main Building Room 1.508

    Computer lab hours of operation are subject to change during the current situation.



Updated: May 19, 2020

Testing Sites

  • I heard the School of Medicine and UT Health RGV started 4 drive-thru testing sites. Who are these drive-thru testing sites open to? Is there a cost for students?

    UT Health RGV opened four drive-thru locations offering COVID-19 screening - one in Edinburg, one in Brownsville, one in Mercedes and one in Harlingen. These 4 sites are open to students, employees and the public. Individuals without insurance can get screened for COVID-19 at no cost. 

    On-site evaluation will be available by appointment only for those 18 years of age or older who qualify after mandatory telephone screening. You can request a COVID-19 phone screening by visiting UTHealthRGV.org/Coronavirus or call the UT Health RGV Patient Communications Center at 1-833-UTRGVMD (1-833-887-4863). 

    For more information and details regarding COVID-19 (coronavirus), visit UTHealthRGV.org. Please remember, to stay home, practice physical distancing of at least six feet, and wash your hands.