Campus Operations

Updated: June 11, 2020



Campus Auxiliary Service operations will begin re-opening services on campus effective June 1, 2020. We have implemented changes intended to keep our customers and employees safe and will operate in accordance with Centers for Disease Control and Prevention (CDC), state and institutional guidelines.

Preventive measures will be exercised including use of face coverings/masks, washing of hands, social distancing with floor markings, plexiglass barriers, de-densification by reducing to 25% occupancy, increased cleaning and disinfection practices and contactless service. Some services will be provided on an appointment basis such as access to University Recreation or meeting room space in the Student Union. Virtual services and activities will continue to be available throughout the summer. Modifications may be implemented as conditions permit.

We ask for your cooperation and patience as we begin our return to campus with everyone’s safety in mind.


Advising

Academic Advising will continue to advise students through phone, email, and Skype/Zoom until further notice.

Webpage: www.utrgv.edu/advising/
Email: academicadvising@utrgv.edu

For business students looking for upper-division information/help, please contact business.advising@utrgv.edu.

Return to top

Updated 05/28/2020

Campus Stores & Vaquero Tech Center

Campus Stores & Vaquero Tech Centers located in Brownsville and Edinburg will re-open on June 1, 2020.

Summer Hours of Operation: Monday – Friday (10:00 a.m. – 2:00 p.m.)

  • For a contactless shopping experience, visit us at SHOPUTRGV.COM for all academic course materials, supplies, spirit clothing, accessories, gifts and technology needs that can be shipped direct to your home.
  • Use your financial aid dollars to pay for textbooks in-store or online.
  • Don’t forget to use your VBucks included in the Summer Relief Package for course material purchases for the Fall semester.
Preventive measures:
  • Customers are encouraged to follow social distancing guidelines and remain 6 feet (2 meters) apart while visiting the campus stores.
  • Plexiglass barriers have been installed at customer check out stations
  • Vaquero Tech Centers community seating will be closed
  • Cleaning and disinfecting practices will be exercised based on Center for Disease Control and Prevention (CDC) guidelines.
  • Employees will exercise appropriate hand washing practices and wear face coverings/masks in adherence to institutional protocols.

Website: www.bkstr.com/utrgvstore

Edinburg
Phone: (956) 665-2227
Email: 1618mgr@follett.com 

Brownsville
Phone: (956) 882-8249
Email: 1507mgr@follett.com 

Return to top

Updated 05/29/2020

Child Development Center

Due to UTRGV’s offering of online courses during the summer, Child Development Center will not be providing service on campus until further notice.

Return to top

Updated 04/17/2020

Computer Labs

Campus computer labs remain open, but will be minimized to two locations:

Brownsville Campus: Main Building Room 1.508
Edinburg Campus: Academic Services Building Room 2.106

The latest computer lab hours can be found at:

www.utrgv.edu/it/resources/continuity-resources-students/

Return to top

Counseling Center

Virtual Office Hours
In an effort to comply with the social distancing requirement, our services are temporarily taking place virtually. For virtual meetings, you may register at:

www.utrgv.edu/studentlife/about/virtual-office-hours/

24/7 Crisis Line: (956) 665-2260

Article:

www.utrgv.edu/newsroom/2020/03/26-utrgv-counseling-center-offering-tele-counseling-new-support-group-crisis-line.htm

Return to top

Updated 05/29/2020

Dining Services

Dining service will be available in Edinburg and Brownsville during the summer.

  • Chick-Fil-A will re-open on June 4th in the Student Union in Edinburg
    • Summer Hours of service will be Monday – Thursday (11:00 a.m. – 2:00 p.m.)
    • Contactless service available by ordering on GrubHub mobile app
  • Marketplace food kiosk will be available at MAIN in Brownsville on June 1st and is available 24/7. Food offerings includes a variety of sandwiches, fruit or yogurt cups, fruit, protein bars, beverages, snacks.
Preventive measures:
  • Customers are encouraged to follow social distancing guidelines and remain 6 feet apart while visiting our Dining venues.
  • Plexiglass barriers have been installed at cashiering stations.
  • Dining Service venues are cleaned and disinfected utilizing guidelines established by the Center for Disease Control and Prevention (CDC).
  • Employees will exercise appropriate hand washing practices and wear face coverings/masks in adherence with institutional protocols.

Website: www.utrgvdining.sodexomyway.com/dining-near-me/resident-dining-hall

Email: gilbert.garza@sodexo.com

Edinburg: (956) 207-7344

Brownsville: (956) 342-2274

Return to top

Health Services

Facebook: www.facebook.com/UTHealthRGV/
Email: healthservices@utrgv.edu

Health Services Clinic Edinburg
Monday - Friday, 8:00 a.m. to 5:00 p.m.
Phone: (956) 665-2511
24-Hour Nurse Line: (855) 810-4457

Health Services Clinic Brownsville
Monday - Friday, 8:00 a.m. to 5:00 p.m.
Phone: (956) 882-3896
24-Hour Nurse Line: (855) 810-4457

Return to top

Updated 05/28/2020

Housing and Residence Life

Student housing is available for on campus apartments for students who do not have a suitable housing alternative.  Starting on June 1, residents can apply for on campus housing and continue residing on campus with certain safety restrictions in place.

Virtual Hours of Operation (by appointment only): Monday – Friday (8:00 a.m. to 5:00 p.m.)

What can you expect?

  • Preventive measures that will be taken to protect you and our staff:
    • Social distancing
      • Visitors are not allowed to prevent risk of infection in spaces that may be shared with others.
      • To protect residents and employees, residents may be asked to temporarily leave apartments during health and safety inspections or maintenance.
      • All residents and staff will abide by physical distancing guidelines unless injury, risk mitigation, or safety measure require otherwise.
    • At the Casa Bella Apartments, the clubhouse, gym, and pool will remain closed until further notice.
    • Mail and Packages - By appointment at Casa Bella and Village Apartments (for packages).
    • Employees will adhere to wearing of masks, gloves when appropriate, maintain social distancing, etc.
  • Services
    • Virtual Office Hours by professional staff will be available
    • 24 Hour Emergency Response and Lockout Services by Resident Assistant will be available
    • Virtual Peer Advising Sessions and activities with Resident Assistants
  • Residents are encouraged to review and follow CDC recommendations for living in shared spaces, which includes maintaining social distancing practices around people they don't live with, wearing face coverings in public spaces outside of their room, washing their hands regularly, and cleaning frequently touched surfaces daily.
  • Residents are encouraged to bring ample cleaning supplies to use in their rooms/apartments.

Our goal is always to provide a safe and healthy environment for our residents and implement precautions as recommended by the CDC, state, county and local authorities. Housing and Residence Life has been working diligently in response to the COVID-19 (coronavirus) pandemic, and implementing plans as situations evolve

Website: www.utrgv.edu/home

Email: home@utrgv.edu

Edinburg: (956) 665-3439

Brownsville: (956) 882-7191

Return to top

Updated 04/17/2020

IT Support Center

Website: support.utrgv.edu/

Email: Support@utrgv.edu

Return to top

Military and Veterans Success Center

Virtual Office Hours
In an effort to comply with the social distancing requirement, our services are temporarily taking place virtually. For virtual meetings, you may register at:

www.utrgv.edu/studentlife/about/virtual-office-hours/

Return to top

Office for Victim Advocacy & Violence Prevention

The Office for Victim Advocacy & Violence Prevention (OVAVP) provides free and confidential individual counseling with a mental health professional. This office provides advocacy, counseling, and educational services to currently enrolled UTRGV students, staff, and faculty.

To learn more about current services, contact the OVAVP.

Return to top

Parking

Parking permits are no longer required to park on campus until further notice. However, enforcement of ADA spaces, maintenance spaces, red zones, and other specially-marked spaces will continue. Reach us at parking@utrgv.edu or call (956) 665-2738 with any questions.

Return to top

Student Accessibility Services

Virtual Office Hours
In an effort to comply with the social distancing requirement, our services are temporarily taking place virtually. For virtual meetings, you may register at:

www.utrgv.edu/studentlife/about/virtual-office-hours/

Return to top

Student Emergency Fund

Website: www.utrgv.edu/studentlife/student-resources/financial-hardship-resources-for-students/student-financial-hardship-fund/

Return to top

Student Food Pantry

Facebook: www.facebook.com/utrgvstudentfoodpantry/

Webpage: www.utrgv.edu/foodpantry/

Email: foodpantry@utrgv.edu

Edinburg
(956) 665-3663

Brownsville
(956) 882-7126

Virtual Office Hours
In an effort to comply with the social distancing requirement, our services are temporarily taking place virtually. For virtual meetings, you may register at:

www.utrgv.edu/studentlife/about/virtual-office-hours/

Return to top

Student Support Services

All student support services (Advising, UCentral, Counseling, Disability Services, Veterans Affairs, etc.) will remain open until further notice.

Virtual Office Hours
In an effort to comply with the social distancing requirement, our services are temporarily taking place virtually. For virtual meetings, you may register at:

www.utrgv.edu/studentlife/about/virtual-office-hours/

Return to top

Updated 05/28/2020

Student Union

The Student Unions on the Edinburg and Brownsville campuses will open on June 1, 2020. 

Summer Hours of Operation: Monday – Thursday (10:00 a.m. – 2:00 p.m.).

What can you expect?

  • Students will have access to La Sala in Brownsville and the Commons areas in Edinburg
  • Both Unions will have a limit of 25% occupancy.
  • To keep our patrons safe, seating has been reduced and placed with 6’ of separation.
  • Meeting rooms will be available for 10 persons or less. Contact conferences@utrgv.edu for scheduling information.
  • Game Rooms will remain closed during Summer I.
  • Student Union activities will be offered virtually. Visit our Facebook page or any of our social media platforms for dates and times.
  • Cleaning practices will be more frequent.

Email: StudentUnion@UTRGV.edu
Edinburg: (956) 665-7979
Brownsville: (956) 882-7991
Facebook: www.facebook.com/UTRGVStudentUnion/
Twitter: twitter.com/UTRGVUnion

Return to top

Updated 05/29/2020

Transportation

Vaquero Express and VOLT services are suspended until further notice*. Schedule changes will be updated on our website and on Twitter @UTRGV_PTS 

Valley Metro and B Metro continue to operate transit routes FREE to students, faculty, and staff in Brownsville and throughout the Rio Grande Valley. Real-time route information and links to route schedules for UTRGV, B Metro, Valley Metro, Metro McAllen, and Island Metro can be found on the Ride Systems website at mobile.ridesystems.net or through the Ride Systems app. Reach us at transportation@utrgv.edu or call (956) 665-2036 with any questions.

*Due to UTRGV’s offering of online courses during the summer, Transportation Services will not be providing service on campus until further notice. 

Return to top

Updated 06/11/2020

U Central

Webpage: www.utrgv.edu/ucentral/covid/

The Student Service Centers in Brownsville and Edinburg will reopen Monday, June 1, in a limited capacity to coincide with the start of the Summer I session. Hours of operation will be Monday through Friday, 8 a.m. – 5 p.m.  

We are actively monitoring the coronavirus (COVID-19) situation and have measures in place to ensure we continue to serve our university community in a way that is safe for both students and employees. 

To protect students and employees, we ask that all persons conducting business at U Central wear a facial covering / mask over their mouth and nose.  At this time, only the student requesting services will be allowed into U Central.

In addition:

  • Please sign in for service at enrollment.utrgv.edu/signin/ and do not enter U Central until you are notified by text that an Enrollment Generalist is ready to assist you.
  • We are still here for you by phone at (888) 882-4026, live chat, or email at ucentral@utrgv.edu.
  • To turn in a scholarship check or other documents, you may mail it directly to UTRGV U Central, Visitors Center 1.113, 1201 W. University Drive, Edinburg, Texas 78539.
  • If you need to make a payment, the Bursar’s Office will be open to accept payments on the Brownsville and Edinburg campuses.

Your safety is our highest priority. If you have questions or need to upload pending documents, you can take care of this without leaving your home. Here is how:

UPLOAD DOCUMENTS ONLINE 

Document Central - Document Central allows you to upload your documents online.  Review ASSIST to determine if you have any missing documents. www.utrgv.edu/ucentral/

CONTACT US VIA EMAIL

Admissions: admissions@utrgv.edu
Financial Aid: finaid@utrgv.edu
Registrars: registrar@utrgv.edu
U Central: ucentral@utrgv.edu

Return to top

University Police

UTRGV Police Directory: (956) 882-7777

UTRGV Campus Emergency: (956) 882-4911

Emergency: 911

Email: Police@utrgv.edu

Return to top

Updated 05/28/2020

University Recreation (UREC)

University Recreation recognizes the essential nature of overall health and wellness for all of our patrons during this difficult time.  Starting on June 1, the Edinburg UREC facility will re-open sections of the building with schedule modifications and 25% occupancy restrictions in place.

Summer Hours of Operation:  Monday – Thursday (10:00 a.m. – 5:00 p.m.)

What can you expect?

  • The facility has been reconfigured to accommodate patrons for a 25% capacity limit while reinforcing social distancing requirements.
  • Appointment Scheduling will be made through IM Leagues - A scheduling system will be implemented using IM Leagues. Members will need to download the IM Leagues App. UREC will provide instructions and assistance as to how to set up accounts and provide information as to how to reserve times and spaces in the facility. Time slots are preset in IM Leagues for 30 minutes.
  • All regular entrance policies are still applicable (ie. appropriate athletic attire, UTRGV ID needed upon entry into the facility, etc.)
  • Preventive measures that will be taken to protect you and our members:
  • Patrons will complete a health questionnaire upon entrance indicating they are not experiencing physical symptoms of COVID-19.
  • Patrons must wipe down equipment before and after use of equipment.
  • All patrons and staff will abide by physical distancing guidelines unless injury, risk mitigation, or safety measure require otherwise.
  • Enhanced Cleaning and Disinfection – The facility will have opening and closing blocks scheduled when we will ask patrons to vacate so that our staff can not only clean, but disinfect the facility for the next scheduled group.

The UREC team recognizes that the new parameters may be challenging for some; however, we ask for your understanding and cooperation. We are committed to doing what we can to try to provide as safe of an environment as we can so that our members can get into the facility.

For more on the new guidelines and processes, please visit our social media pages or website at www.utrgv.edu/urec/.

Email: urec@utrgv.edu

Facebook: www.facebook.com/UTRGVUREC/

Twitter: twitter.com/UTRGVUREC

Edinburg: (956) 665-7813 

Brownsville: (956) 882-5969

Return to top

Updated 05/21/2020

UTRGV Library – Brownsville and Edinburg

Facebook: www.facebook.com/utrgvlibrary/

Twitter: twitter.com/UTRGVLibrary

Brownsville
(956) 882-8221
Will reopen on June 1, 2020.

Edinburg
(956) 665-2005
Will reopen on June 1, 2020.

Harlingen - Mario E. Ramirez, M.D. Library
(956) 296-1500
Closed until further notice.

For University Library hours, visit: www.utrgv.edu/library/single-pages/covid-19-updates/

All checked out items will have an automatic renewal and due dates will automatically be extended.

Return to top

Updated 05/28/2020

V One Card

ID Card Office is available to serve you remotely during the summer months. 

Contactless service is provided using our V OneCard GET portal.  You can submit a request for your official University issued identification card (known as V OneCard) using our Online ID Request Process (click here for a step-by-step instruction guide).  The GET portal allows you to upload your photo ID, an ID card will be printed remotely and mailed to your home address.  Super easy and no waiting in lines!

Website: utrgv.edu/vonecard

Email: cardservices@utrgv.edu 

Edinburg: (956) 665-7276

Brownsville:  (956) 882-7430

Return to top


-----------------------------------------------

-----------------------------------------------

Updated: March 27, 2020

All UTRGV campuses remain open until further notice and may be accessed by students, faculty and staff long as social-distancing guidelines, as recommended by the CDC, are being followed:

  • Limit gatherings to 10 or less people
  • Maintain distance (about 6 feet) from others when possible.
  • Stay home when you are sick with COVID-19 symptoms, which may include fever, cough, and difficulty breathing.
  • Adhere to public health hygienic recommendations by washing your hands after touching commonly used items or coming into contact with someone who is sick.

Health Centers

  • Employee and Student Health Centers will keep their normal business hours and also open from 8 a.m. - noon on Saturdays and Sunday until further notice.
  • Brownsville employees may use the Brownsville Student Health Center.

Student Support Services

  • All student support services (Advising, U Central, Counseling, Disability Services, Veterans Affairs, etc.) will remain open.

Library

  • The libraries on the Brownsville and Edinburg campuses will be closed March 28 & 29. Times of operation for Monday, March 30, and beyond will be announced at a later date.

Food services

  • The Grille located at El Comedor in Brownsville and the Dining Hall located in Edinburg will remain open to serve residents and the campus community.
    • El Comedor in Brownsville
    • Monday- Friday: 8 a.m. – 2 p.m...
  • Dining Hall in Edinburg
    • Monday -Thursday
      • Breakfast: 7:30 a.m. - 9:30 a.m.
      • Lunch: 11 a.m. - 1:30 p.m...
      • Dinner: 5 p.m... - 6:45 p.m...
    • Friday – Sunday
      • Brunch: 10:30 a.m. - 1:30 p.m...
      • Dinner: 5 p.m... - 6:30 p.m...

Child Development Center

  • Services will remain available for children enrolled at the Child Development Center. Drop-in care will not be available due to limited staffing. CCAMPIS grant will cover childcare tuition starting the week of March 23rd.  Please contact Child Development Center if you have any questions.

Student Union

  • The Student Union will remain open for students who want to study. Group activities and programs will be suspended until further notice. Food venues and the game rooms will be closed until further notice.  Events and Conferences will be evaluated on a case by case basis and approved in accordance with University directives. 
    Coming soon: Interactive online student activities via Tik Tok and Zoom! We will keep all Vaqueros connected to campus life.
  • Hours of operation for Brownsville and Edinburg Student Unions will be as follows until further notice:  Monday- Friday, 10 a.m. - 2 p.m...

Recreation

  • University Recreation located in Edinburg will close until further notice. Student employees will report as normal. During this time, we will deep clean our facility in preparation for reopening. 
  • The recreation facility in Brownsville is scheduled to be closed for TSC’s Spring Break until March 23.
  • Please check the UREC website for updates on the most current information.

Transportation

  • Vaquero Express will provide modified transportation service effective Monday, March 16. VOLT service will be suspended until further notice. We will reassess demand of service based on the academic continuity plan as well as input from our transit partner, Valley Metro, and provide updates. Currently Valley Metro has no plans to cancel service on its own routes. Schedule changes to Transportation will be updated on our website. Look for the latest information on our UTRGV PTS Twitter.

Campus Stores & Vaquero Tech Center

  • Operating hours for Campus Stores & Vaquero Tech Centers located in Brownsville and Edinburg are adjusted as shown below. Free shipping will be available for all online orders until further notice.
  • Hours of operation:
    • Monday-Thursday, 9 a.m. - 4 p.m.
    • Friday, 9 a.m. - 3 p.m.