Description
Process Design is needed in every industry in order to create procedures and assess the resources needed in order to deliver a professional customer service. It helps organizations avoid delays, shortages and lack of understanding of current performance and standards. Participants will learn step by step how to build a visual process map and how it can help communicate, train and develop their team.
This workshop is intended for individuals looking to create collaboration among peers, to analyze and improve current procedures and give their customers a world-class and consistent experience.
Training Information
Topics Covered:
- Visual process mapping.
- Incorporation of visual process mapping into teams for better communication, training and development.
Jesus “Jesse” Cano | Trusted Business Advisor, TMAC South Texas
Jesus “Jesse” Cano joined the Texas Manufacturing Assistance Center (TMAC) at The University of Texas Rio Grande Valley in 2017. A Rio Grande Valley native, Jesse is passionate about strengthening organizations across South Texas by helping manufacturers, businesses, and public-sector organizations improve performance, develop their workforce, and implement practical solutions that support long-term growth.
Jesse brings nearly 20 years of experience in manufacturing, engineering, continuous improvement, and consulting across the Oil & Gas, Power Generation, Aerospace, Manufacturing, and Service sectors. Prior to joining TMAC, he held engineering and technical leadership roles with GE Aviation, GE Power, Superior Energy Services, and Baker Hughes, serving in positions including Design Engineer, Lead Manufacturing Engineer, and Lead Repair Technology Engineer.
Throughout his career, Jesse has led and supported initiatives in Lean Manufacturing, Six Sigma, operational excellence, productivity, quality, New Product Introduction (NPI), process improvement, facility and workflow optimization, and workforce development. Since joining TMAC, he has applied this experience across an even broader range of organizations, including municipalities, educational institutions, manufacturers, and service-based businesses. His work focuses on helping leaders and teams identify opportunities, strengthen processes, build internal capabilities, and turn improvement strategies into measurable results.
Jesse holds a Bachelor of Science in Mechanical Engineering from The University of Texas Pan American and has completed extensive professional training and certifications in Lean, Six Sigma, Quality, Project Management, Leadership, Coaching, and Workforce Development. He is a Lean Six Sigma Master Black Belt and remains focused on helping organizations strengthen their people, processes, and capabilities so they can adapt, compete, and grow in an increasingly technology-driven environment.
Contact Us
Take the next step to a more successful future!
Contact TMAC today for your free mini-assessment.
