Our Services
We provide comprehensive technical and research‑computing support to help you work efficiently and confidently. Whether you’re setting up new tools, optimizing your workflows, or exploring advanced computing resources, our team is here to assist. If you need help with something not listed below, you’re always welcome to reach out.
Software Support
We assist with software installation, licensing, acquisition, and configuration, including specialized academic and research applications. Our team can also help evaluate software options, ensure compatibility with your systems, and support updates or renewals.
High-Performance Computing (HPC) Support
We provide guidance for using HPC resources at UTRGV and the Texas Advanced Computing Center (TACC). Support includes job submission, workflow optimization, performance tuning, troubleshooting, storage guidance, and onboarding for new HPC users.
Linux Support
We offer assistance with Linux installation, system setup, command‑line workflows, environment configuration, and troubleshooting. Support is available for users at all experience levels, from beginners to advanced researchers.
Server Virtualization Support
We assist with the transition of physical servers into virtualized environments hosted and maintained internally. This includes virtual machine setup, configuration, performance monitoring, and long‑term maintenance planning.
Research Computing Consultation
We provide one‑on‑one guidance for research technology needs, including workflow design, data management strategies, computing resource selection, and technical planning for research projects.
Technical Project Support
We collaborate with faculty and research teams on technology‑driven initiatives. This includes developing custom solutions, supporting interdisciplinary projects, and assisting with the technical components of grant‑funded work.
General IT Consultation
We help with technology planning, system configuration, troubleshooting, and best‑practice recommendations tailored to research and academic environments. When needed, we coordinate with other IT units to ensure you receive the right support.