VAQUEROS Culture of Service Excellence

The Office of Human Resources, Organizational Development and Training (HRODT) introduces VAQUEROS Culture of Service Excellence. This training initiative is designed to communicate the expectation on the provision of service at the University of Texas Rio Grande Valley (UTRGV).

This program illustrates eight (8) principles that represent the standards that UTRGV values when it comes to customer service and expectation of operational excellence. In order to facilitate the recollection of these principles, The Office of Human Resources, Organizational Development and Training embraced the word VAQUEROS as an acronym where each letter represents a value.