Member Services

Overview:
Responsible for directly supervising various UREC activities, including, but not limited to Sport Club competitions and practices, Outdoor Adventures programming, and open recreation.


Location:

Edinburg

Responsibility

Position Overview

This position is responsible for providing customer service to members and guests who enter the facility.

Major Duties

  • Control access into the facility to students and paid members.
  • Provide customer service in proficient and expeditious manner.
  • Handle daily customer requests and concerns.
  • Operate a point of sale system and reconcile sales daily.
  • Accountable for cash transactions, including membership sales, daily guest fees and program transactions.
  • Monitor and inventory various physical activity items.
  • Enforce the established policies and procedures for the recreational facility in a fair, prudent and professional manner.
  • Assist fellow staff in daily operations of the facility.
  • Assist with emergency situations and evacuations when necessary.
  • Performed other duties assigned.

Qualifications

Must be a current student or a student pre-registered for the upcoming long semester (fall/spring, min. 12 hrs). Student must maintain a minimum GPA of 2.0

Preferred

Experience in customer service, the ability to handle multiple tasks at one time and acquire a vast amount of information and disseminate accurately to customers.



Location:

Edinburg

Responsibility

Position Overview

This position is responsible for providing assistance to the Member Services and Reservations Coordinator in overseeing customer service provided to members and guests.

Major Duties

  • Carries the recommendations of the Member Services and Reservations Coordinator.
  • Assist the Member Services and Reservations Coordinator in managing student staff.
  • Assist in hiring, training, scheduling and evaluation of student employees.
  • Supervise the progress of student staff.
  • Assist in overseeing the operations of Member Services.
  • Assist in training for a point of sale system and reconciliation of sales daily.
  • Record and maintain equipment inventory for Member Service equipment.
  • Represent department at fairs and events on/off campus.
  • Assist in preparing member service reports.
  • Enforce the established policies and procedures for the recreational facility in a fair, prudent and professional manner.
  • Assist with departmental special events.
  • Assist with emergency situations and evacuations when necessary.
  • Performed other duties assigned.

Qualifications

Must be a current student or a student pre-registered for the upcoming long semester (fall/spring, min. 12 hrs). Student must maintain a minimum GPA of 2.5.

Preferred

Experience in customer service and leadership role, three (3) month recreation experience is preferred.