Collections
Collection Partners
Heartland ECSI Recovery Select
UTRGV has partnered with Heartland ECSI Recovery Select, an account servicing platform, to manage past-due accounts and perform pre-collection activities.
- Students with past due balances may be assigned to ECSI Recovery Select, where they will have the option to create a payment plan or make a one-time payment to bring their account current.
- If your student account has been assigned to ECSI Recovery Select, their team will notify you directly by phone, text message, email, or mailed letter.
- ECSI Recovery Select is not a collections agency. No additional fees will be applied to your UTRGV student account, and there will not be a negative impact on your credit score.
- If your student account has been assigned to ECSI Recovery Select, you must contact ECSI Recovery Select to resolve your past due balance.
- Your past due balance must be resolved in full for any student balance holds to be removed from your UTRGV student account.
- ECSI Recovery Select will contact the student on behalf of UTRGV for a period of up to 150 days prior to the account balance being submitted to a third-party collection agency. Once submitted to a third-party collection agency, the student may be responsible for additional collection agency fees.
- Depending on the age and amount past due, a student may be ordered to pay in full to register for future UTRGV terms.
Heartland ECSI Recovery Select
Monday – Friday, 7:30 a.m. – 8:00 p.m. EST
Phone: (844) 454-6100
Web: ECSI Recovery Select
Heartland ECSI for Perkins Loans
UTRGV utilizes Heartland ECSI to manage Perkins Loans as a single point of contact. If you were awarded a Perkins Loan and still have an outstanding balance, you must contact Heartland ECSI for information regarding your account. UTRGV will assign all past due accounts with more than 24 months outstanding balances to the Department of Education.
Under federal law, the authority for schools to make new Perkins Loans ended on Sept. 30, 2017, and final disbursements were permitted through June 30, 2018. As a result, students can no longer receive Perkins Loans.
Heartland ECSI Perkins Loan
Monday – Friday, 8:00 a.m. – 9:00 p.m. EST
Phone: (888) 549-3274
Web: ECSI Perkins Loans
Collection Agency – General Revenue Corp, National Credit Management and Transworld Systems Incorporated
The debt collection agencies that partner with UTRGV work with students to resolve their past due balances. A student account with a past due balance that has not been resolved may be assigned to one of the three collections partners, General Revenue Corp, National Credit Management or Transworld Systems Incorporated.
- A collection agency adds collections fees to a student’s past due balance, and there may be a negative impact on the student’s credit scores.
- If your account has been transferred to a collection agency, they will notify you directly by phone, email or mailed letter.
- If your account has been transferred to a collection agency, you must contact the collection agency to resolve your past due balance.
- Your past due balance must be resolved in full for any student balance holds to be removed from your UTRGV student account.
- Depending on the age and amount past due, a student may be ordered to pay in full to register for future UTRGV terms.
Collection Agencies Contact Information
General Revenue Corporation
Monday – Thursday, 8 a.m. – 7 p.m. ET
Friday, 8 a.m. – 5 p.m. ET
Phone: (800) 234-1472
Web: General Revenue Corporation
National Credit Management
Monday – Thursday, 8 a.m. – 7 p.m. CT
Friday, 8 a.m. – 4:30 p.m. CT
Phone: (800) 526-3213
Web: National Credit Management (ncmstl.com)
Transworld Systems Incorporated
Monday - Friday, 8 a.m. - 7 p.m. ET
Phone: (844) 743-1302
Web: Transworld Systems Incorporated