Faculty Support FAQ's

Teaching Online

  • I will be teaching a fully online course for the first time, what do I need to do?

    First, you must complete the mandatory Quality Matters (APPQMR) certification to teach online or hybrid. This certification can be completed online or face to face. You may visit the Faculty Support tab in Blackboard to find more information about the next Quality Matters training available.

    Second, submit a Faculty Help Request to request a course development shell. Include your name, department, course, and term that the course will be launched in your ticket. From here the on call Instructional Designer will reach out to you with the next step. A course should begin development 4 to 6 months before the launch date.

  • I will be teaching a fully online/hybrid course and would like some course development assistance, what do I need to do?

    First, verify that you are certified to teach online. You must complete the Quality Matters (APPQMR) certification to teach online or hybrid. This certification can be completed online or face to face. You may visit the Faculty Support tab in Blackboard to find more information about the next Quality Matters training available.

    Second, submit a Faculty Help Request with your request for course development. Include your name, department, course, and term that the course will be launched in your ticket. From here the on call Instructional Designer will reach out to you with the next step. A course should begin development 4 to 6 months before the launch date.



Blackboard Learn

  • Why do I not see my courses listed in Blackboard Learn (Bb Learn)?

    First, login to the ASSIST Self Service and verify that you are listed as the instructor of record for the particular course you are trying to access in Bb Learn.

    If you ARE listed as the instructor of record for the course, submit a request to add you to the course in Bb Learn by filling out a Faculty Help Request at the Center for Online Learning, Teaching & Technology (COLTT) website.

    If you are NOT listed as the instructor of record for the course, request your Department Chair to submit a Faculty Help Request, requesting that you are added to the course in Bb Learn.
  • How do I add or remove users (TA's, students, other professors) in my course?

    Submit a Faculty Help Request. Make sure to provide all names, ID numbers, UTRGV email addresses and the course in which they need to be added or removed.

  • How do I merge or unmerge my courses?

    You will need to submit a Faculty Help Request using the COLTT website. Make sure to provide the course ID, section, semester for each of the sections you want to merge or unmerge. Also identify the course that will be the parent course. The parent course will serve as the primary course where you will post all of your content and grades.

  • Where can I learn how to use software such as Blackboard, Softchalk, Tegrity or other?

    The Center for Online Learning, Teaching and Technology provides online and face-to-face software training. For more details, visit our trainings website.

  • How do I create a calculated formula to get my student’s final grades?

    Blackboard Learn Grade Center has several calculated columns types that can be personalized to suit the grading parameters of your courses. Commonly used Calculated Column types include: Average, Total, Minimum and Maximum Grade, and Weighted. For more information visit the Blackboard Help site here.

  • How can I move my course material from a UTB/TSC/UTPA Blackboard course to the current semester?

    You will need to submit a Faculty Help Request using the COLTT website. Make sure to provide the Course ID, Section, and Semester of the UTB/TSC/UTPA course and of the new UTRGV course.

  • How can I copy my course material from a UTRGV Blackboard course to the current semester?

    To help facilitate the process of copying your content over we have provided the following instructions to complete a course copy. If you need any assistance, please submit a Faculty Help Request. When submitting a Faculty Help Request please include the Course ID, Section Number, and Semester of the course you’d like copied and the course for the material to be copied to.

  • How do I provide extra time on an assessment for students with disabilities?

    You can edit the test options and add a user or group in the test availability exceptions area. If the settings exist for a test, you can create these exceptions: number of attempts, timer, availability, force completion and restrict location. For more information, click here.

    Alternatively you may use Adaptive Release, with this tool you will be able to customize the release of content to meet the needs of individual students. For more information, click here.

  • How do I upload quizzes and exams to Bb Learn?

    There are two methods for accomplishing this, using Bb Learn and using Respondus. Bb Learn On Demand Learning Center features dozens of video tutorials pertaining to Assessing Learners.

    Respondus provides a simplified method for converting MS Word-formatted exams and uploading them into Bb Learn. Tutorials are available at the Respondus website. Additionally, COLTT provides Respondus training. See COLTT Professional Developmental Series website for details.

  • How do I create groups in Blackboard?

    Students can be placed in groups to allow them to work together. Groups can be created one at a time or in sets. To create a single group where you decide the members, click here.

    To learn how to create a set of groups and allow the system to randomly assign members, click here.

  • How do I grade discussion postings?

    When creating a discussion forum or thread, be sure to set the item to gradable under their settings.

    For step-by-step instruction on how to grade postings, please click here for forums and here for threads.

  • How can I add files/folders in my Blackboard course?

    Blackboard provides a central location for organizing and storing content. You can move files and folders from your computer to your course. Files can then be linked anywhere in your course where attaching files is available. To learn more, click here.

  • How can I show a video to my students in Blackboard?

    Please be sure to address copyright licensing’s and permissions before showing any videos to students. If you have questions about what is permissible, please visit utrgv.libguides.com/copyright or contact Kelly Leu, the Copyright & Scholarly Communications Librarian.

    If you are the owner, we can host the video on our servers and provide you with a link to post within your course. To learn more about adding multimedia to your course, click here.

  • Is there an instructor app to grade assignments?

    Yes! Blackboard offers Bb Grader which allows instructors to grade assignments and portfolios. Currently the app is only available for iPad users. Learn More.