Sub Menu Toggle

IT Service Desk


The IT Service Desk is the Single Point of Contact (SPOC) for all IT end user support and services.


The IT Service Desk ensures end users receive appropriate assistance in a timely manner.


  • Students
  • Faculty
  • Staff

Hours of Availability

8:00 a.m.-5:00 p.m., Monday - Friday, excluding university holidays.

Service Access

IT Service Desk

Visit or call the IT Service Desk (see Customer Service section below).

Account Management

Forgot your password?  Need to unlock your account? 

For additional assistance, visit Account Access FAQ.

Technical Questions

To view step-by-step instructions for common technical questions, visit the IT Website Help articles.

Common technical question topics include:

Service Request

Submit an IT Help Request through ServiceNow. Log in to, then click on the ServiceNow icon under Applications, click on Something broken?

Technical Support

Submit an IT Help Request through ServiceNow. Log in to, then click the ServiceNow icon under Applications, and click Something broken?

Customer Service

Visit or call the IT Service Desk.

Brownsville / Harlingen / South Padre Island


Main 1212 (Brownsville)

Edinburg / McAllen / Rio Grande City


Academic Services Building 1.102 (Edinburg)