Email Address Format and Change Policy
Changes to Email Address and Moniker Display
The first name and middle initial of a user's UTRGV email address and the email moniker display can be changed to a name that the user is more commonly known by, (e.g., initials, a middle name, or "Bill" instead of William), to improve search results in Outlook, Skype for Business, etc. To request a change, submit a Service Request.
The last name of a user's UTRGV email address or email moniker display must be the last name on file at the Office of Human Resources (HR) for employees and at the Registrar's Office for students. For legal name changes, (due to marriage, divorce, or correction to a recorded entry), submit appropriate documentation to HR or the Registrar’s Office. Once the record is updated, submit a Service Request to have the UTRGV email account/address changed.
If a user is known professionally by a different last name, (such as maiden name or hyphenated last name), an alias email address can be requested. Alias email addresses are subject to review and approval by the Chief Information Officer (CIO). If approved, the alias email address will be created. However, the underlying email account will remain as originally defined. Submit a Service Request to have the UTRGV email account/address changed to the alias email address once it is approved.
Need help?
For questions, assistance, or to report an issue, please visit the UTRGV Support Center.
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