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Open a Departmental Mailbox in Office 365 - Outlook Web App (OWA)

To OPEN a departmental mailbox in Office 365 Outlook Web App (OWA):

  1. Log in to
  2. Click on the Office 365 icon under Applications. 
  3. Click on Mail.
  4. Click on your Profile Photo or your Name on the top right.
  5. Click "Open another mailbox..."
  6. Enter the full email address of the departmental mailbox in the pop-up dialogue box.
  7. Click Open.
    • NOTE: The departmental mailbox should appear at the bottom of your list of mail folders on the left. 
  8. From the list of mail folders, click on the departmental mailbox to expand and open it.

To SEND email from a departmental mailbox account:

  1. From the Home tab, click the New Email icon on the ribbon.
  2. From the From drop-down field, select the departmental mailbox account.
    • NOTE: If the From field is not visible, click the Options tab on the ribbon.
  3. From the Show Fields group, select the From field.

PLEASE NOTE: If you get an error indicating that "Something went wrong" or "You do not have permission to open this mailbox," contact the mailbox owner to request permission.

To learn more about this service, visit the Departmental Email services page.