Sub Menu Toggle

Request to Change Email Account Linked to eFax Telephone Number

An eFax telephone number and departmental email are required to receive eFaxes. All UTRGV employees can send an eFax from their UTRGV email account.

To submit a request to change the email account linked to an eFax telephone number:

  1. Log in to
  2. Click the ServiceNow icon under Applications.
  3. Click Service Request under Need new service?
  4. Select Self or On Behalf of under Options.
    • Note: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select Name of person requesting the service.
    • Note: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Contact Number of the person requesting the service where they can be contacted directly for a follow-up.
  7. Enter the City, Building, and Room location where the requested service is needed.
    • Note: This information is necessary to ensure a technician is dispatched to the correct location.
  8. For Configuration Item, enter FAXCOM.
  9. For Short Description, enter Change email to eFax telephone number [####].
  10. For Service Request Description, enter Change email account linked to eFax telephone number [####] from [current email] to Departmental email account [UTRGV departmental email account].
    • Note: eFaxes will only be sent to a departmental email. A departmental email account is required to link the eFax telephone number. If you don't have a departmental email account, please request one by using these instructionsYour request cannot be processed without this information.
  11. Click Order Now.

To learn more about this service, visit the eFax service page