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Add a Departmental Mailbox and Send Email: Microsoft Outlook 2010/2013/2016

To ADD a departmental mailbox in Microsoft Outlook 2010/2013/2016:

  1. Launch Outlook.
  2. Click File on the top-left Active Tab, then click Add Account (above the Account Settings box).
  3. On the Add Account screen, enter the departmental email address in the Email Address field.
  4. Leave all the other fields blank.
  5. Click Next.
  6. Enter your personal UTRGV username and password when prompted.
  7. Click Remember my credentials.
    • NOTE: Departmental mailboxes are accessed via the credentials of the employee delegate who is granted access for the account.
  8. Close and re-open Outlook when you receive the message that the mailbox was added successfully.
  9. From the left pane underneath your personal mailbox, click on the departmental mailbox. 
  10. Click the small arrow on the left of the departmental mailbox to expand and open it.
    • NOTE: Allow some time for the email account to populate.

To SEND email from a departmental mailbox account:

  1. From the Home tab, click the New Email icon on the ribbon.
  2. From the From drop-down field, select the departmental mailbox account.
    • NOTE: If the From field is not visible, click the Options tab on the ribbon.
  3. From the Show Fields group, select the From field.

To OPEN a departmental mailbox from Outlook Web App (OWA):

To learn more about this service, visit the Departmental Email services page.