NEW IT Support Team Member
Posted: Thursday, July 30, 2020, 12:00 AM

We are very excited to introduce Wally, our NEW IT Support Team Member!
Who is Wally?
Wally an artificially intelligent self-service chat-bot that never sleeps, he's always awake, and he's never tired. Our customers don’t have to wait for assistance anymore and can use the chat-bot in addition to our search bar to find information faster. The chat-bot will assist in providing IT support related to technical information only.
With Wally you can now:
- Receive fast response times for IT support online 24/7
- Get answers to simple questions
- Navigate the IT Support Center website with ease to find the information you need quickly & easily.
Where can I chat with Wally?
Visit the IT Support Center, click on the chat icon on the bottom right of the page and click on the chat box to initiate conversation and/or enter a question. IT Website pages will also have the chat icon added to the IT Support Information on bottom footer of all pages.
Wally is waiting to chat with you, go ask a question today!