We are very excited to introduce Wally, our  NEW IT Support Team Member!  

 

Who is Wally?

Wally an artificially intelligent self-service chat-bot that never sleeps, he's always awake, and he's never tired. Our customers don’t have to wait for assistance anymore and can use the chat-bot in   addition to our search bar to find information faster. The chat-bot will assist in providing IT support related to technical information only. 

 

With Wally you can now:

• Receive fast response times for IT support online 24/7
• Get answers to simple questions
• Navigate the IT Support Center website with ease to find the information you need quickly & easily.

 

Where can I chat with Wally?

Visit the  IT Support Center, click on the chat icon on the bottom right of the page and click on the chat box to initiate conversation and/or enter a question.   IT Website pages will also have the chat icon added to the IT Support Information on bottom footer of all pages.

Wally is waiting to chat with you, go ask a question today!