Frequently Asked Questions
Email communication will be sent when the online student bill is available for a term. Students may access their online student bill through their UTRGV ASSIST account. Stay up to date on UTRGV alerts by checking your UTRGV email periodically.
Can I apply for an extension of the payment due date?
There are no extensions for payment due date. If payment is not received in full by the payment due date of a term, as assigned on the academic calendar, students are subject to late fees and could be dropped from their courses. If a student cannot pay on or before payment due date, they may qualify for a Payment Plan or Emergency Loan. Find additional information below:
What happens if I do not submit my payment by the deadline?
If payment is not received in full by the payment due date of a term, as assigned on the academic calendar, students are subject to late fees and could be dropped from their courses.
When will my financial aid go though and how much will I be a getting?
Financial Aid is usually applied 10 days prior to first class date of a term. For Financial Aid information regarding a specific student account, please contact Financial Aid directly at 956-665-2501 or finaid@utrgv.edu.
Why was my payment applied to a prior term?
Payments are applied to the term selected by the student within TouchNet. If a term was not selected and there is an existing past due balance for a prior term, payment may be applied to the oldest outstanding balance.
Can I get an itemized statement?
Itemized statements may be requested by emailing Student_Billing@utrgv.edu email. Please include the term(s) requested and allow 24 – 48 hours for processing.
Can I request an Emergency Loan and a Payment Plan?
No, students may only request one institutional loan per term. Students will not be able to request an emergency loan or payment plan if there is an existing previous balance for an emergency loan or payment plan.
Can I request an Emergency Loan to pay for housing, books, or personal expenses?
No, institutional loans only cover tuition and mandatory fees and must be requested during the assigned processing periods per term or until funds are exhausted.
Can I request an Emergency Loan on tuition due date?
Yes, but it is not recommended for students to wait until payment due date to request an emergency loan since funds are distributed on a first come, first serve basis. Keep in mind, call and email volumes may be high on payment due date which can lead to students not being able to reach a representative if they come across issues with requesting an emergency loan online. Students will also want to confirm there are no holds on their accounts that will prevent them from accessing an emergency loan.
I need a transcript, why is there a hold on my account?
Holds may be placed on student account for past due balances. These holds will prevent you from requesting a transcript, emergency loans or payment plans. Only students that have no outstanding debt with the university are eligible to request a copy of their Official Transcript. It is recommended students stay up to date with their past due and current balances through their UTRGV ASSIST accounts to avoid holds. Holds are removed between 24 – 48 hours after payment is received for past due balances.
Will my Emergency Loan update after I drop a course?
Depending on the date the course is dropped a full or partial adjustment may occur to a student’s emergency loan. Please review Registrar’s Refund of Registration Fees table, see link below:
What is the HA [High Assurance Pending] hold?
The HA hold applies to all incoming students that have not presented two of the required forms of ID as part of the High Assurance authentication process during the “New Student Orientation”.
High Assurance requirements are the following:
- Primary ID - Driver’s License, Passport, State Issued ID card or Military ID
- Secondary ID - Social Security card, Voter registration card, or credit/debit card
Hold will clear from the account after the student completes the High Assurance Authentication process and receives clearance from UTRGV Staff. Please allow a couple of minutes for the system to automatically clear the hold. Please send an email to loanoffice@utrgv.edu to request a Zoom meeting to complete the High Assurance Authentication process
What does the HA hold prevent?
The HA Hold will prevent students from requesting the online Payment Plan or Emergency Loan. The HA hold should not prevent registration, grades, or transcripts.