This hybrid certificate program introduces current and prospective operation managers to a diverse set of operations management techniques, tools, and processes to improve operations and achieve organizational excellence. Participants will learn essential operations management strategies, analyze demand and conduct resource planning, and improve processes using Lean and Six Sigma concepts. In addition to the 10-hour online portion of this program, participants will learn to develop an operations strategy, build a master production schedule, and map processes in a live classroom environment alongside an industry expert. Throughout the program, participants will be presented with the opportunity to complete a comprehensive capstone project to integrate and apply the operation management competencies learned in class.
What You Will You Learn:
• Identify the important fundamental aspects of operations management
• Classify the integration and location factors that contribute to successful operations
• Demonstrate the part that demand chains play in a productive operations strategy
• Analyze the importance of forecasting, aggregate planning, and master production scheduling
• Devise effective process management strategies that can be combined with strategic and tactical plans
• Summarize how alternative management methodologies can be used to augment operations management programs
This course is designed for participants who are current or prospective Operations Managers in a manufacturing or service organization, and would like to build their competency in high-level operations management. This is especially suited for professionals serving in a current operations management capacity who may not have formal training/education in operations management.
This course requires a basic understanding of Microsoft Excel.
Dr. Blanca Gomez Marquez, DMgt, CPIM
Dr. Blanca Marquez is an expert in solution design and implementation for managing complex supply chain management systems. She earned her Doctorate from The University of Phoenix in Management and Organizational Leadership. Further, she had acquired an MS in Business Analytics from Arizona State University, an MBA from The University of Texas at Brownsville, and a BS in Industrial and Systems Engineering from IEST/Anahuac University. She has led key initiatives to improve and maintain customer satisfaction, dramatically reduce working capital, and minimize operational costs while creating sustainable organizational structures. She successfully led various Enterprise Resource Planning (ERP) implementations, a multimillion-dollar operation with global footprints. In addition, she has delivered performance improvement trainings throughout Latin America, Europe, and North America. Dr. Marquez is Six Sigma and APICS CPIM certified, and has been an active APICS member since 1995.
Note: If you are applying for the Continuing Education Private Loan to cover the registration fee for a non-credit continuing education program, then please use the UTRGV Continuing Education School Code: 003599. The loan amount you note in the application cannot exceed the open enrollment fee noted on our website. The minimum for the loans must be $500.00. Some service charges may apply.
Please email firstname.lastname@example.org once you have been approved by your loan provider so we may certify your loan.
In this introduction session, we will discuss the fundamental aspects of Web Design, review course learning objectives, assign online course content, and explore the capstone/case study exercise.
In this session, you will learn fundamental operations management strategies such as productivity, new product design, plant layout, and cellular manufacturing, location analysis, and human resource issues. Participants will have the opportunity to develop and operations strategy to overcome an organizational problem/constraint.Learning Outcomes:
- Create an operations strategy
- Understand why the customer is the focus of operations
- Differentiate between vertical and horizontal integration
- Compare new product development methods
In this session, participants will be able to identify and analyze the supply and demand chains that drive the operations management process in manufacturing and service organizations. Participants will have the opportunity to develop a master production schedule to time the inflow and outflows of production in accordance with an operations strategy.Learning Outcomes:
- Understand supply chain and demand chain concepts
- Describe the relationship between the master production schedule and the production plan
- Discuss the impact of sales and operations planning on operations and the supply chain
- Compare various forecasting methods
In this session, participants will be introduced to systematic process controls, Lean, Six Sigma, and total productive maintenance (TPM) to identify and understand its impact on Lean operations, supply chain efficiency, and organizational excellence. Participants will have the opportunity to develop a process map for an operational process in an effort to identify a solution for process problems/deficiencies in alignment with an operations strategy.Learning Outcomes:
- Understand the concept of process control
- Identify capacity and constraints in an operational process
- Describe the benefits of the Lean supply chain
- Determine the service level needed to support customer requirements
In this closing session, participants will have the chance to review and share lessons learned in the course, attend a Q&A session with our instructor, and wrap-up course content.
McAllen Course Information
In-Class Session: 8 hours (Instructor-Led)
Online Instruction: 10 hours (Asynchronous)
Location for In-Class Sessions:
McAllen Teaching Site * (review "notes" section below for further details)
Dr. Blanca Gomez Marquez
*Until further notice, due to COVID-19 restrictions, in-class courses will be primarily offered online via Zoom. However, we will allow up to 6 participants in the classroom on a first-come, first-served basis.
If you wish to secure your in-person seat, please contact us at email@example.com as soon as you complete the registration for the course.