My Student Support Program

If you are outside of the state of Texas and in need of additional emotional support, you are eligible for My Student Support Program.

Adjusting your life during an uncertain time can cause additional stress as you may be learning to navigate a new environment, balance academic and personal life, manage your finances, and more. And if you are outside the state of Texas, whether in another state or country, you may be finding it particularly difficult to find help for dealing with these challenges. The good news is that the Counseling Center is offering a new service to support your mental health and wellbeing when outside of the state, called My Student Support Program (My SSP). Check it out:

Connect with a My SSP counselor to receive support:

  • 24 hours a day, 7 days a week via real-time chat or phone
  • From a counselor that understands the unique challenges students face
  • In your preferred language *
  • From anywhere using the My SSP app!
  • Confidentially: your participation and what you share with the counselor is not shared with professors, family, etc. – unless you decide to tell someone on your own.
  • At no cost to you!

Using My SSP is easy!

  • Watch the Intro to My SSP video.
  • Search for "My SSP" at either the Apple App Store or Google Play Store.
    • Once you installed the app, open it, select your school, and complete the profile.
  • Start a real-time chat or phone call with a counselor (no appointment needed).
  • Call to schedule short-term support via phone and video sessions with a counselor.
  • Browse useful articles and videos made specifically for you – all on the My SSP app!
  • You can also connect with My SSP by calling 1-866-743-7732 or visiting us.myissp.com.

Questions?  Contact the UTRGV Counseling Center at 956-665-2574 or email us at counseling@utrgv.edu.

* My SSP has counselors available who speak Spanish, Mandarin, Cantonese, Korean, Arabic, French, and English.  For other language preferences, you may request to be set up with an advisor who speaks that language (callback may be necessary).