IT Client Support
About Us
Who We Are and What We Do
We empower students, faculty, and staff by providing technical knowledge and assistance to support the University's mission. We provide technical assistance in the form of knowledge and hands-on help via remote support sessions or onsite technicians. Our team members hold numerous professional certifications from Dell, Apple, HP, CompTIA, Help Desk Institute (HDI), and others. We strive not only to provide technical assistance but to increase the technical aptitude and confidence of the University community to enhance productivity.
Our Services
- Account Assistance
- Basic Application Use Assistance (core University software and technical resources)
- Client Computer Projects (upgrades, rollouts, etc.)
- Client Network Connection Troubleshooting
- Computer Reimaging / Cleanup
- Event Assistance
- Guest Accounts (Temporary)
- Hardware and Software Support
- International Travel Laptop Loans
- New Computer Deployment
- Printer Connections
Our Team
Jaime Vasquez
Director of End User Computing
IT Service Desk
Enrique "Henry" Jorge
Technology Support Specialist II - Team Lead
Eddie Barcenas
Technology Support Specialist II
Leonardo De Leon
Technology Support Specialist II
Timothy Odoms
Technology Support Specialist II
Adhlemy Sanchez
Technology Support Specialist II
Janeth Lozano
Technology Support Specialist II
Carolina Garcia
Technology Support Specialist I
Desktop Support - Edinburg Campus
David Feria
Technology Support Supervisor
Guillermo Guerrero
Technology Support Specialist III
Mario Garcia
Technology Support Specialist II
John Joe Rivera
Technology Support Specialist II
Matthew Roxburgh
Technology Support Specialist II
Desktop Support - Brownsville Campus
Sergio Chavez
Technology Support Specialist III
Eliazar Casas
Technology Support Specialist II
Jose L. De La Garza
Technology Support Specialist II
Richard Garcia
Technology Support Specialist II
MASH - Mobile Assistance and Support
Hector Perez
Technology Support Supervisor
Jose A. Diaz
Technology Support Specialist III
Brenda Poblano
Technology Support Specialist II
Need help?
For questions, assistance, or to report an issue, please visit the UTRGV Support Center.
Visit UTRGV Support Center
