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Request a New File Share

PLEASE NOTE: Use this option ONLY when requesting a NEW file share. If you need to request access, remove access, or change the owner of an EXISTING file share, please use the "Get Access!" option under "Need New Service?" in ServiceNow.

  1. Log in to my.utrgv.edu.
  2. Click the ServiceNow icon under Applications.
  3. Click File Share under Need New Service?
  4. Select Self or On Behalf of under Options.
    • NOTE: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select the Name of the person requesting the service.
    • NOTE: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Building name or click the magnifying glass icon to search for the building name.
  7. Select the City of the University campus from the drop-down list.
  8. Select the Department drop-down list.
  9. Enter the Name of File Share.
    • File Share Name Requirements: File Share names cannot contain spaces or special characters, and must be less than 32 characters in length.
  10. Enter the name of the File Share Owner.
    • More Information: If you are adding additional users to an existing File Share, please make sure the File Share Owner name is correct. If it is not, you will need to re-submit the request.
  11. From the Sensitive Data drop-down list, select Yes or No.
  12. From the Quota Requested drop-down list, select High (GB), Medium (GB), or Low (GB).
  13. Enter a Justification (reason for requesting this File Share).
  14. To Grant Read Permissions to users to this File Share, enter the user's name or click the magnifying glass icon to search for their name, then select it to add their name to the list.
  15. To Grant Write Permissions to users of this File Share, enter the user's name or click the magnifying glass icon to search for their name, then select it to add their name to the list.
  16. Click Order Now.

To learn more about this service, visit the ServiceNow IT Service webpage.