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Help Clutter Learn Your Preferences Faster

PLEASE NOTE: When a message is moved to or from the Clutter folder from any device, the Clutter system records the action and applies it to all Mail Applications (i.e., Outlook, Mail app on mobile devices, etc.).

Clutter moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you are most likely to ignore. It then moves those messages to a folder called Clutter where you can review them later.

It might take Clutter a while to fully adapt to your preferences. But you can help Clutter learn your preferences faster by doing the following:

  • If you see low priority email in your Inbox, move it to the Clutter folder.
  • If you see a message that was sent to Clutter by mistake, move it from the Clutter folder to your Inbox.

A.) To Move Low Priority Email from Your Inbox to the Clutter folder: 

  • Using  Outlook Web App (OWA):
    1. Log in to
    2. Click on the Office 365 icon under Applications.
    3. Select Mail from the App Launcher.
    4. Right-click on a low priority message and then click Move to Clutter


 5Drag and drop the message from your Inbox to the Clutter folder.

  • Using Outlook:
    1. Open Outlook on your computer.
    2. Right-click on a low priority message, select Move, and then Clutter.*


   3. Drag and drop the message from your Inbox to the Clutter folder. 

*NOTE: You may need to select Other Folder and search for Clutter if the folder is not listed.

B.) To Move Email from the Clutter folder to Your Inbox

To learn more about Clutter, visit the Office 365 blog or view the video

To learn more about this service, visit the Office 365 ProPlus services page.