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Request a Telephone Line for Polycom IP 6000 Conference Phone

  1. Log in to my.utrgv.edu.
  2. Click the ServiceNow icon under Applications.
  3. Click Service Request under Need new service?
  4. Select Self or On Behalf of under Options.
    • NOTE: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select Name of person requesting the service.
    • NOTE: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Contact Number of the person requesting the service where they can be contacted directly for a follow-up.
  7. Enter the City, Building, and Room location where the requested service is needed.
    • NOTE: This information is necessary to ensure a technician is dispatched to the correct location.
  8. For Configuration Item, enter Telephone Services.
  9. For Short Description, enter Request a New Telephone Line.
  10. Enter Service Request Description; enter Requesting a new telephone line for Polycom IP 6000 Conference Phone and include:
    • If existing equipment will be used or if a new conference phone needs to be purchased.
      • NOTE: If a new conference phone is needed, you can purchase one through iShop using these instructions
    • Project Number (or department) that the line will be charged to
    • Name to be displayed for this line
    • Location where conference telephone is to be installed
  11. Click Order Now
    • NOTE: If making additional requests, click Add to Cart to continue.

To learn more about this service, visit the Telephone Services service page.