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Request a Telephone Installation

  1. Log in to my.utrgv.edu.
  2. Click the ServiceNow icon under Applications.
  3. Click Service Request under Need new service?
  4. Select Self or On behalf of under Options.
    • NOTE: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select the Name of the person requesting the service.
    • NOTE: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Contact Number of the person requesting the service where they can be contacted directly for a follow-up.
  7. Enter the City, Building, and Room location where the phone line will be set up.
    • NOTE: This information is necessary to ensure a technician is dispatched to the correct location.
  8. For Configuration Item, enter Telephone Services.
  9. For Short Description, enter Telephone Installation.
  10. For Service Request Description, enter Need to have a telephone installed and enter the location (building and room number) for the installation.
  11. Click Order Now.

To learn more about this service, visit the Telephone Services service page.