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Request a New Telephone Line

To request a new Telephone Line, submit a Service Request through ServiceNow.

  1. Log in to
  2. Click the ServiceNow icon under Applications.
  3. Click Service Request under Need new service?
  4. Select Self or On behalf of under Options.
    • NOTE: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select the Name of the person requesting the service.
    • NOTE: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Contact Number of the person requesting the service where they can be contacted directly for a follow-up.
  7. Enter the City, Building, and Room location where the service is needed.
    • NOTE: This information is necessary to ensure a technician is dispatched to the correct location.
  8. For the Configuration Item, enter Telephone Services.
  9. For Short Description, enter Request a New Telephone Line.
  10. For Service Request Description, enter Requesting new telephone line and include:
    • If existing equipment will be used or if a new telephone needs to be purchased.
    • Project number (or department) that the line will be charged to.
    • Name to be displayed for this line.
    • Email address to where voicemail messages will be forwarded. 
  11. Click Order Now.

To learn more about this service, visit the Telephone Services service page.