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Request Telephone Conferencing - Reservation

  1. Log in to my.utrgv.edu.
  2. Click the ServiceNow icon under Applications.
  3. Click Service Request under Need new service?
  4. Select Self or On Behalf of under Options.
    • NOTE: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select Name of person requesting the service.
    • NOTE: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Contact Number of the person requesting the service where they can be contacted directly for a follow-up.
  7. Enter the City, Building, and Room location where the requested service is needed.
    • NOTE: This information is necessary to ensure a technician is dispatched to the correct location.
  8. For Short Description, enter Request a Telephone Conference Call Reservation. 
  9. For Service Request Description, include the following information: 
    • Host (Name, email address, and office telephone number of host)
    • Number of participants
    • Expected duration of the conference call
    • Department name
    • Department account number to be billed
    • Date and time of the conference call
    • List of international participants (if applicable)
  10. Click Order Now
    • NOTE: If making additional requests, click Add to Cart to continue.

After Submitting the Service Request

  • Telephone Services will send a notification to the conference host with an assigned Conference Call Telephone Number.
  • The conference host must issue the assigned Conference Call Telephone Number to the conference participants.
    • PLEASE NOTE: If you need to cancel the conference call, notify Telephone Services at least two hours before the conference call's scheduled time to cancel the reservation. Otherwise, your department will be billed.  

To learn more about this service, visit the Telephone Conferencing Services service page.