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Use the Conference Feature on Avaya 9621G/9641G IP Deskphone

Starting a Conference Call

  1. Select any idle call appearance and dial the first conference participant. 
  2. Press Conference from the phone screen. 
  3. Dial the phone number, or call the person from the Contacts list, or call the person from the History list. 
  4. Press Join when the person answers to add the person to the existing call.
  5. Press Add to add another person to the conference call.
  6. Repeat Steps 3 and 4 to add another person to the conference call.

Adding a Person on Hold to a Conference Call

  1. Select an active call from the phone screen. 
  2. Press Conf, or Add if you are already in a conference.
  3. Select the call on hold that you want to add to the conference. 
  4. Press Resume to take the call off hold. 
  5. Press Join or Conf to add the person to the conference call.

Putting a Conference Call on Hold

  1. Press Hold to put the conference call on hold. 
    • NOTE: The conference is put on hold. This does not affect the conference parties who can continue talking to each other.
  2. Press Resume or Ok to resume the conference call.

Dropping a Person from a Conference Call

  1. Select an active conference call from the phone screen.
  2. Press Details. The conference details menu is displayed.
  3. Scroll through the list of people in the conference using the up and down arrow keys.
  4. Select the person you want to drop.
  5. Press Drop.
    • NOTE: This feature is not available on all systems. If you initiate the conference call and drop out, the conference call is terminated. 

To learn more about this service, visit the Telephone Conferencing Services service page.