Sub Menu Toggle

Create an IT Help Request

Log in to my.utrgv.edu.

  1. Click the ServiceNow icon under Applications.
  2. Click Something broken? under Need help.
  3. Select the name of person making the request under Open on behalf of this user.
    • NOTE: Your name is the default. If you are submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  4. Enter the Contact Number of the person making the request where they can be contacted directly for follow-up.
  5. Enter the building and room number, Bldg./Rm.
    • NOTE: This information is necessary to ensure a technician is dispatched to the correct location.
  6. Select Impact.
    • NOTE: How many people are being affected by this incident? High = University Wide or >100 users, Med = Multiple Users > 10, Low = 1 to 9 users.
  7. Enter the asset tags of all computers that your submission pertains to.
  8. Enter a brief Short Description of the incident.
    • NOTE: This is the title of the incident. For example: "My email is not working."
  9. Enter a detailed description of the incident under Please describe your issue in further detail below.
  10. Click the paperclip icon to attach items that will assist the IT Service Desk in expediting your request (e.g., screen shots, files, etc.).
  11. Click Submit.

To learn more about this service, visit the ServiceNow service page.