Sub Menu Toggle

Create an IT Access Request

Step 1: Create an Access Request

  1. Log in to my.utrgv.edu.
  2. Click the ServiceNow icon under Applications.
  3. Click Get access! under Need new service?.
  4. Select Self or On Behalf of under Options.
    • NOTE: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select the Name of the person requesting the service.
    • NOTE: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Choose a Category from the drop-down list. 
  7. Choose the Resource and Application Role.
    • NOTE: If you do not know the Application Role, leave it blank.
  8. Enter a Description.
    • NOTE: Provide a detailed description of your request (e.g., special instructions, your hours of availability, etc.).
  9. Click Order Now.
    • NOTE: If making additional requests, click Add to Cart to continue.

Step 2: Approve the User License Agreement (ULA)

  1. Open the email from UTRGV Service Deskutrgv@service-now.com.
  2. Review the Acknowledgements and Compliance Statement – User License Agreement.
  3. Click on the Click here to approve RITM00##### link at the bottom of the email.
  4. Click Send on the new email message window that opens with RE: RITM00##### - approve in the Subject line.
    • NOTE: Ensure that the email is being sent from your utrgv.edu email.

To learn more about this service, visit the ServiceNow service page.