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Request Hard Drive Surplus Service

Computer hard drives must be removed and sanitized to ensure that any sensitive or confidential information it may contain is permanently erased and unrecoverable before the computer can be sent to surplus. To have a computer hard drive removed and sanitized for surplus, submit a service request through ServiceNow. 

  1. Log in to my.utrgv.edu.
  2. Click the ServiceNow icon under Applications.
  3. Click Hard Drive Surplus Request under Need New service?
  4. Select Self or On Behalf of under Options.
    • NOTE: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select the Name of the person requesting the service.
    • NOTE: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Contact Number of the person requesting the service where they can be contacted directly for a follow-up.
  7. Enter the City, Building, and Room location where the request is needed.
    • NOTE: This information is necessary to ensure technician is dispatched to the correct location.
  8. The Department Name, Immediate Supervisor, and Service Request Description, should already be populated, if not, enter the correct information for each.
  9. Enter the Computer Asset Tag Number(s).
  10. Click Order Now.

To learn more about this service, visit the IT Service Desk service page.