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AV Services: Classroom Technology and Multimedia Support Request

  1. Log in to my.utrgv.edu.
  2. Click the ServiceNow icon under Applications.
  3. Click Service Request under Need new service?
  4. Select Self or On Behalf of under Options.
    • Note: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select Name of person requesting the service.
    • Note: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Contact Number of the person requesting the service where they can be contacted directly for a follow-up.
  7. Enter the City, Building, and Room location where the requested service is needed.
    • Note: This information is necessary to ensure technician is dispatched to the correct location.
  8. Enter Requesting Classroom Multimedia Technology Support in the Short Description field.
  9. In the Service Requested Description field enter the following information: 
    • Specify the equipment that needs to be serviced
    • Specify the service that needs to be done to equipment
      • Modifying computer and display setting.
      • loading specialized software on classroom computers.
    • Enter the classroom or office location that equipment is located at.
    • Include the date and time that equipment needs to be serviced.
  10. Click Order Now.

One-to-one Training available: Submit a Service Request for Classroom Technology Training

Online Registration: utrgv.edu/training

To learn more about this service, visit the Classroom Multimedia Technology Support services page