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Request an Event Guest Account

Event Guest Accounts must be requested by the department or office hosting the guest on campus.

To request an Event Guest Account:

  1. Log in to my.utrgv.edu.
  2. Click the ServiceNow icon under Applications.
  3. Click Temporary Guest Access under Need New Service?
  4. Fill in the fields based on your request. Fields with asterisks are required.
    • Event Name*
    • Event Sponsor*
    • Alt Phone (Alternate)
    • Start Date*
    • End Date*
    • Number of Account*
    • Options (Select the type of access needed.) 
      • Lab Access
      • Wireless Access
  5. Click Order Now. 

Event Guest Account Process

  • Requestor completes and submits Temporary Guest Access request form in ServiceNow.
  • The request is routed to the IT End User support team.
  • Accounts are created on the last business day before the start of the event (e.g., accounts requested for a Monday are created the Friday before).
  • IT End User Support staff will send an encrypted (secure) email to the person requesting the accounts. The message will contain the list of accounts and passwords.
  • The request is marked as Closed Complete.
  • Requestor received the encrypted email and opens the attachment.
  • Requester logs in to Office 365 to retrieve the encrypted message with the list of guest accounts.

NOTE: Be sure to submit your request with sufficient time before the event start date.

To learn more about this service, visit the Event Guest Account service page.