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AV Services: Request Audio and Visual Equipment Installation

  1. Log in to my.utrgv.edu.
  2. Click the ServiceNow icon under Applications.
  3. Click Service Request under Need new service?
  4. Select Self or On Behalf of under Options.
    • Note: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select Name of person requesting the service.
    • Note: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Contact Number of the person requesting the service where they can be contacted directly for a follow-up.
  7. Enter the City, Building, and Room location where the requested service is needed.
    • Note: This information is necessary to ensure technician is dispatched to the correct location.
  8. Enter brief Short Description
  9. Enter a detailed Service Request Description:
    • Department name
    • Name of Event
    • Event Description
    • Event Location
    • Start Date
    • Due Date
    • Start Time
    • End Time
    • List Equipment required:
      • Projector
      • Computer
      • Speakers
      • Screen
      • Microphone
      • Other
  10. Click Order Now
    • Note: If making additional requests, click Add to Cart to continue.

One-to-one Training available: Submit a Service Request

Online Registration: utrgv.edu/training

To learn more about this service, visit the Classroom Multimedia Technology Support service page