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Enroll in Microsoft Imagine Academy

Return Users

  1. Log in to Microsoft Imagine Academy
  2. Click on work or school account and log in using your UTRGV credentials.

New Users

Step 1: Request Microsoft Imagine Academy Services

  1. Log in to
  2. Click the ServiceNow icon under Applications.
  3. Click Service Request under Need new service?
  4. Select Self or On Behalf of under Options.
    • Note: Select On Behalf of, if you're opening a request on behalf of someone else.
  5. Select Name of person requesting the service.
    • Note: Your name is the default. If you're submitting a request on behalf of someone else, click the magnifying glass search icon to search for their name. Verify the user you selected is correct by hovering the mouse pointer over the User Information icon.
  6. Enter the Contact Number of the person requesting the service where they can be contacted directly for a follow-up.
  7. Enter the City, Building, and Room location where the requested service is needed.
    • Note: This information is necessary to ensure technician is dispatched to the correct location.
  8. For Configuration Item, enter IT Communication and Training.
  9. For Short Description, enter Enroll in Microsoft Imagine Academy.
  10. For Service Request Description, enter Grant access to Microsoft Imagine Academy.
  11. Click Order Now.

Step 2: Complete Microsoft Imagine Academy Enrollment Process

  1. Open email from
  2. Click the Sign in for the first time link on the left side.
  3. Enter your UTRGV credentials.
  4. Read the Microsoft Imagine Academy Acknowledgment. Accept the terms by clicking the I Accept box at the bottom, then Continue.
  5. Choose the Default Language and Location in the profile page.
  6. Click Save.

To learn more about this service, go to the Microsoft Imagine Academy service page.