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Send an eFax from Your UTRGV Email Account

1. Compose a new email in Microsoft Outlook from your UTRGV email account.

Email Address Format

2. Enter faxnumber@fax.utrgv.edu in the To field. Depending on the eFax (Internal, External Local, External Long Distance eFax), the email address format will vary.  See table below for more information. 

Type of Fax

Fax Extension Format

Email Address Format

UTRGV Internal Fax

(eFax sent to a UTRGV  fax number)

9 + 7 digit UTRGV Fax Number + @fax.utrgv.edu 

  Brownsville:           9882XXXX@fax.utrgv.edu

  Edinburg:             9665XXXX@fax.utrgv.edu

  Harlingen:             9296XXXX@fax.utrgv.edu

  McAllen/Rio Grande City/SPI:    

  • Note: Currently not applicable at these campuses. Use established faxing methods.  

External Local Fax

(eFax sent to a local number outside UTRGV)

9 + 7-digit number + @fax.utrgv.edu 

9XXXXXXX@fax.utrgv.edu

External Long Distance Fax

(eFax sent to long distance fax number outside UTRGV)

9 +1 + 3 digit area code+ 7 digit number @fax.utrgv.edu  

(long distance code not required)

91XXXXXXXXXX@fax.utrgv.edu

NOTE: Do not use hyphen (-) to separate digits.

Note: To fax multiple numbers at one time, separate each email address with a semi-colon (;).

Example:  98822020@fax.utrgv.edu; 95405654@fax.utrgv.edu. 

Fax Cover Letter

3. Enter a Subject. Include your contact information (phone number and email address) and any additional text you want to add in the body of the email.

PLEASE NOTE: A cover letter with the sender's basic information will automatically be generated. If you expect a fax reply from the recipient, be sure to include your contact information in the body of the email. Text entered in the body of the email will appear in the bottom portion of the fax cover letter. All outgoing UTRGV faxes will appear as being sent from the UTRGV main number. This is not a real fax number. 

File Attachment Types

4. Attach the file you want to send.

The file attachment types allowed are: 

  • Images (jpeg, jpg, gif, png, bmp, tiff)
  • Adobe (pdf)
  • Text (ASCII) (txt)
  • Microsoft Office Word, Excel, and PowerPoint Documents (docx, xlsx, pptx)
  • Microsoft  Visio (Note: Not available at the Brownsville and Harlingen Campuses)
  • Microsoft Project (Note: Not available at the Brownsville and Harlingen Campuses)

5. Click Send.  

Confirmation Email

6. A confirmation email will be sent to you indicating if your fax was sent successfully or if there were any problems. 

Return Status Codes

The 20 most commonly received Return Status Codes are listed below. There are over 100 possible Return Status Codes for a fax transmission.  

Return Status Code

Explanation

0000

All pages OK

0001

Lost communication with called fax machine

0002

Received page quality deemed unacceptable by fax machine

0003

FAXCOM unable to transmit due to noisy phone connection

0004

FAXCOM detected voice answer; please check number

0005

Early disconnect: remote fax requested disconnect before image was transmitted

0006

Late disconnect; remote fax requested disconnect after image was transmitted.

0007

No dial tone detected

0013

Called fax machine busy

0014

Phone network busy

0015

Called phone number ringing but no answer

0016

Incompatible Group-I fax

0017

Incompatible Group-II fax

0018

Non-fax modem detected

0021

No destination phone number specified

0030-0041

Fax port modem detected

0050

After dialing, no telephone network response

671

Error converting attachment to fax format

8000

This job was manually deleted

To learn more about this service, visit the eFax service page