The University of Texas Rio Grande Valley

Office of Human Resources Division of Finance and Administration

Training FAQs

Employee Onboarding

  • I’m a new hire and I haven’t been called for Orientation, why?

    Some steps must be completed before the On-Boarding and Engagement team contacts you.

    1-      New Hire needs to Return Signed offer letter to department and HR Recruitment

    2-      New Hire needs to Complete the online Criminal Background Check process, Electronic I-9 and Submit the HR Biographical forms to hr@utrgv.edu.  
    Recruitment will send you and email with instructions on how to complete. Your department will send you an email with instructions if you are a student.

    3-      Once you have completed the prior steps and you are a benefits eligible new hire to the University, the Employee On-Boarding team will contact you to schedule your attendance for the New Hire Orientation. Orientations are scheduled on the first three Monday’s of each month.

    Note: You may visit our website for additional resources and information on our On-Boarding process.

  • I haven’t received an email from IT with my UTRGV credentials, why?

    Before IT sends you an email to your alternate email address (email address used to apply to the position) you must be active on our Oracle system. An employee can only be entered on the Oracle system once they have signed their offer letter, completed the criminal background check, completed electronic I-9 and shown verification documents to an HR representative, has completed and return Biographical forms to HR, and an EPAF has been initiated by the hiring department and has been completed through the appropriate approvals.

    If the prior steps have been completed and you are still pending to receive an email, please try activating your account manually under the following link: https://myaccount.utrgv.edu/ 

    If still unable to activate your UTRGV account, please contact IT at 956-665-2020.

  • I attended orientation but still haven’t been assigned any training on Blackboard, why?

    The Department of University Compliance assigns mandatory trainings every Monday afternoon.  In order to be assigned Blackboard Compliance trainings, you must be active on our Oracle system. If you were active on Oracle prior to Monday and still have not seen your Mandatory Compliance trainings, please contact the University Compliance Department at 956-665-2653.

  • I do not have a vehicle to attend orientation, what are my options?

    Please visit our Shuttle and Transportation services located under the Parking and Transportation Services website: http://www.utrgv.edu/en-us/student-experience/parking/transportation/index.htm

    You will not be required to show a form of ID if you are using the University Shuttle; however be prepared to show your UTRGV ID when using the public transportations.



Training Opportunities

  • Where do I register for employee professional development trainings?

    To register for a training, you can visit the Training Services website at www.utrgv.edu/training.  A calendar listing of professional development trainings are continuously being posted online at this site. 

  • To register for a training, open a browser and type in the link to the Training Services webpage– www.utrgv.edu/training. The link information is usually included in the announcement in case users experience technical issues. 

  • Can I print a transcript from the UTRGV training portal?

    Yes.  To access your transcript from the UTRGV training portal, click on the My Courses tab.  A list of all completed courses is available for you to print.  NOTE:  If you cannot see the list of completed courses, click on Archived.  If a course does not appear on the transcript (at all), please contact the training coordinator or presenter of the specific session. 

  • Can I print a transcript from E-Learn?

    Yes.  To access your transcript from E-Learn, click on the My Profile option (located at the top right side of the screen) and select Learning Transcript.
  • What if a training is not showing up?

    Training Coordinators need to mark attendance in the Training Services website verifying that you have attended to be included in your transcript. Please contact the Training Coordinator pertaining to the posted session you have attended for further assistance. 

  • What happens if I don’t sign in at a workshop or a training?

    It is very important that you sign in at every session you attend. This is how Training Coordinators verify that you have attended in order for them to mark attendance in the Training Services website.

     If you were unable to sign-in at a session, please contact the Training Coordinator pertaining to the posted session you attended for further assistance with obtaining attendance credit.