The University of Texas Rio Grande Valley

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Health Services

Health Services at The University of Texas Rio Grande Valley is here to meet the health care needs of our students so they can focus on their studies. As a UTRGV student you have paid a Medical Service Fee that allows you to be seen at either of our clinics as often as needed. The office visits are free of charge as are most educational services. There are also low-cost charges for medicines, supplies and any needed lab tests.

The Health Services Clinics offer the same types of services you can get from your family doctor and much more. Our services include general medical care as well as specialty clinics in women's wellness, skin care, and sexually transmitted diseases screening. We also have routine immunizations and TB testing required by many educational programs at UTRGV. Our Class D pharmacy can fill most prescriptions written in the clinic and carries a selection of over-the-counter items.

Contact Information


Patient's Rights and Responsibilities

Student Health Services Portal

YOU HAVE THE RIGHTS:

  1. To receive considerate and respectful care at the Student Health Services (SHS).
  2. To receive an explanation of your diagnosis, treatment, and prognosis in terms you can understand.
  3. To receive the necessary information to participate in decisions about your care and to give your informed consent before any diagnostic or therapeutic procedure is performed.
  4. To refuse treatment, except as prohibited by law, and to be informed of the consequences of making this decision.
  5. To expect that you’re personal privacy will be respected by all staff at the SHS.
  6. To expect that your medical records will be kept confidential and will be released only with your consent, or in cases of medical emergencies, or in response to court ordered subpoenas. (Confidentiality can be violated if the individual poses a significant threat of harm to self or others)
  7. To know the names and positions of people involved in your care by official nametag and / or personal introduction.
  8. To full explanation of any research or experimental procedure proposed for treatment and the opportunity to give your informed consent before any procedure will begin.
  9. To ask and receive an explanation of any charges that may be made by the SHS, even though they may be covered by insurance.
  10. To obtain another medical opinion prior to any procedure.
  11. To review any medical records created and maintained by the SHS regarding your care and treatment according to the established procedures.
  12. To change providers if other qualified provider is available.
  13. To expressing suggestions, complaints and grievances.

YOU ARE RESPONSIBLE:

  1. For providing any allergy history
  2. For providing accurate information about your past health history, provide accurate medication history including OTC’s and dietary supplements.
  3. For asking questions if you do not understand the explanation of your diagnosis, treatment, prognosis, or any instruction.
  4. For providing the necessary personal information to complete your file.
  5. For any charges billed to you.
  6. For following rules and regulations that are posted within SHS.
  7. To provide a responsible adult to transport you home from SHS and remain with you for 24 hours if required by provider.
  8. To inform provider about any advance directive, living will or medical power of attorney that could affect care.
  9. To be respectful of providers, SHS staff, and other patients.
  10. To follow the treatment plan provided by provider.

Accreditation

The UTRGV Health Service is accredited by the Accreditation Association for Ambulatory Health Care, Inc (AAAHC). UTRGV has the distinguished honor to be the first in the UT system to hold the AAAHC accreditation. There are currently only 14 college health facilities accredited in the state of Texas.

Accreditation is a voluntary process through which an ambulatory health care facility is able to measure the quality of its services and performances against nationally recognized standards. Currently only 5% of college health centers are accredited by national accrediting agencies.